Amazines Free Article Archive - Saturday, January 18, 2020
Read about the most recent changes and happenings at
Log into your account or register as a new author. Start submitting your articles right now!
Search our database for articles.
Subscribe to receive articles emailed straight to your email account. You may choose multiple categories.
View our newest articles submitted by our authors.
View our most top rated articles rated by our visitors.
* Please note that this is NOT the ARTICLE manager
Add a new EZINE, or manage your EZINE submission.
Add fresh, free web content to your site such as newest articles, web tools, and quotes with a single piece of code!
Home What's New? Submit/Manage Articles Latest Posts Top Rated Article Search
Subscriptions Manage Ezines
 Article Archive
 Advertising (133326)
 Advice (160997)
 Affiliate Programs (34736)
 Art and Culture (73698)
 Automotive (145681)
 Blogs (75064)
 Boating (9841)
 Books (17218)
 Buddhism (4125)
 Business (1328641)
 Business News (426316)
 Business Opportunities (366271)
 Camping (10962)
 Career (72737)
 Christianity (15846)
 Collecting (11637)
 Communication (115053)
 Computers (241955)
 Construction (38999)
 Consumer (49681)
 Cooking (17061)
 Copywriting (6567)
 Crafts (18205)
 Cuisine (7539)
 Current Affairs (20394)
 Dating (45781)
 EBooks (19687)
 E-Commerce (48204)
 Education (185261)
 Electronics (83503)
 Email (6395)
 Entertainment (159838)
 Environment (28938)
 Ezine (3039)
 Ezine Publishing (5446)
 Ezine Sites (1550)
 Family & Parenting (110900)
 Fashion & Cosmetics (196391)
 Female Entrepreneurs (11842)
 Feng Shui (130)
 Finance & Investment (310285)
 Fitness (106199)
 Food & Beverages (62872)
 Free Web Resources (7938)
 Gambling (30226)
 Gardening (25112)
 Government (10514)
 Health (629620)
 Hinduism (2205)
 Hobbies (44046)
 Home Business (91561)
 Home Improvement (251373)
 Home Repair (46144)
 Humor (4825)
 Import - Export (5453)
 Insurance (45130)
 Interior Design (29558)
 International Property (3485)
 Internet (190991)
 Internet Marketing (146346)
 Investment (22826)
 Islam (1167)
 Judaism (1356)
 Law (80516)
 Link Popularity (4592)
 Manufacturing (20842)
 Marketing (98786)
 MLM (14136)
 Motivation (18213)
 Music (27005)
 New to the Internet (9480)
 Non-Profit Organizations (4048)
 Online Shopping (129617)
 Organizing (7803)
 Party Ideas (11856)
 Pets (38079)
 Poetry (2234)
 Press Release (12675)
 Public Speaking (5618)
 Publishing (7523)
 Quotes (2407)
 Real Estate (126633)
 Recreation & Leisure (95290)
 Relationships (87564)
 Research (16159)
 Sales (80325)
 Science & Technology (110227)
 Search Engines (23458)
 Self Improvement (153103)
 Seniors (6233)
 Sexuality (35942)
 Small Business (49287)
 Software (82996)
 Spiritual (23468)
 Sports (116085)
 Tax (7658)
 Telecommuting (34068)
 Travel & Tourism (307484)
 UK Property Investment (3121)
 Video Games (13428)
 Web Traffic (11728)
 Website Design (56833)
 Website Promotion (36572)
 World News (1000+)
 Writing (35776)
Author Spotlight

Shovon Joarder has been working as Freelance Marketing Project Manager for over four years. He also ...more

In regards to earning money online, everybody wishes to, and everybody strives to, but not many end ...more

I have been involved in nutrition and weight management for over 12 years and I like to share my kn...more

Financial analyst and author writing on economy and business. ...more

Jim Turner is a USA based author of Legal issues related to estate planning, will & trust , busyness...more

How to Improve Financial Services in Six Steps by Brian Cortman

Article Author Biography
How to Improve Financial Services in Six Steps by
Article Posted: 05/14/2018
Article Views: 1222
Articles Written: 10
Word Count: 870
Article Votes: 0
AddThis Social Bookmark Button

How to Improve Financial Services in Six Steps

Business,Finance & Investment,Small Business
Summary: This article explains ways financial firms and institutions can improve their services to increase customer engagement and satisfaction.

Times are changing. Every day the world moves towards a more innovative and advanced future. The customers of the 21st-century are evolving, and their spending habits are changing. Now more than ever, companies are forced to either adapt or be left behind, and financial firms and institutions are no exception. With most banking tasks, like cashing cheques and paying bills, available via mobile apps, financial firms and institutions need to ensure their customer service is excelling. There are plenty of financial services consulting firms that can significantly facilitate completion of this objective. In the meantime, here are some general tips to increase your customer service and retention.

  1. Building an Empowered Team
  2. Every great business begins with a solid foundation. Investing in the right people will ensure a company’s ability to make it through the toughest of times. From the very start, foster a community that feels confident sharing their thoughts and ideas, and understands the professional standards expected of them. Financial institutions need to set achievable goals, create multi-year strategies, offer a reward and/or benefit system, and focus on transparent communication to ensure they achieve the right results. If a financial institution does not provide their associates with the most up-to-date and consistent information, as well as quick and easy ways to access this information, they cannot confidently provide clients with immediate answers to their questions.

  3. Using the Latest Technology
  4. Thousands upon thousands of apps are released every single month, well exceeding the 60,000 mark. That is how quickly new technology is developed and released. Clients want on-the-go service with immediate results. Financial technology has to be user-friendly and up to date, offering more than the basic functions. Companies such as Square, Receipt Bank, and Payment Evolution can be looked to as examples of integrated systems that focus on achieving the most innovative solutions for their clients’ needs. Financial institutions are not just competing with one another, but they are competing with a vast digital world full of apps and software systems for every need.

  5. Creating Genuine Engagement
  6. Financial institutions and firms have developed a somewhat bad reputation for being untrustworthy and crooked. One thing that an app or online software can’t compete with is the experience of connecting with another human being. Treating every client as a person rather than a number will establish a real relationship, and this engagement needs to extend beyond in-person meetings and services. Taking the extra step to personalize marketing messages and technical services is a simple way to show customers they are valued. Ensuring customers are being properly educated, implementing rewards and offer programs, and offering free advisory services builds mutual trust and allows customers to feel in control.

  7. Analyzing the Data
  8. To further increase customer engagement, financial firms and institutions need to constantly collect and analyze client data. This data will help financial businesses understand and identify what their customers want and need. This data can be used to recommend and build more personalized products and services to customers, instead of offering broad suggestions that are often confusing and inaccurate.

    Customers buying habits are shifting, and personal finance apps and software systems are gaining popularity. Clients are tracking the way they spend and paying more attention to their transactions. Financial institutions must also be aware of their clients’ balances and transaction activity, as they can use this data to offer more helpful suggestions at the right times.

  9. Getting Comfortable with Blockchain
  10. Blockchain and cryptocurrency is in its infancy right now, meaning there are many finanical institutions that don’t understand how to leverage them.

    Basically speaking, cryptocurrency is traded on a blockchain. Blockchain is the underlying technology that allows a cryptocurrency to work. Blockchain uses an “open” or decentralized ledger technology that enables the sharing of data and transactions with multiple parties.

    Levering blockchain and using cryptocurrency can help mitigate risk and allow entrance into new markets.

    There are several applications of blockchain in financial services beyond cryptocurrencies:

    • Digital identity, security and fraud detection
    • AML (Anti-Money-Laundering)
    • Interaction with 3rd parties such as credit agencies, other banks, etc.
    • Smart contract and payment automation
    • Transaction processing including verification
    • Risk management and KYC (know-your-customer)

  11. Being Proactive in Activity Management
  12. It is important to be very proactive managing your company’s processes. Inattention to this detail means allowing inefficiencies to take hold. Soon, processes are duplicated, unnecessary tasks are part of the daily routine, and eager employees’ skills are left stagnant because they don’t have a way – or a reason – to talk about how they can be more efficient within the company.

    Have regular intervals where processes are reviewed, updated, and revised, and construct the activities of your teams accordingly.

Improvement Means Moving Forward

When a company gets set in its ways, it stagnates. When finanical services strive to move and evolve with the times, they serve their clients well, and that is reflected in company’s success. The Burnie Group’s financial services experts can help you enhance efficiencies and open new perspectives.

Related Articles - consulting for financial services, consulting firm,

Email this Article to a Friend!

Receive Articles like this one direct to your email box!
Subscribe for free today!

 Rate This Article  
Completely useless, should be removed from directory.
Minimal useful information.
Decent and informative.
Great article, very informative and helpful.
A 'Must Read'.


Do you Agree or Disagree? Have a Comment? POST IT!

 Reader Opinions 
Submit your comments and they will be posted here.
Make this comment or to the Author only:
*Your email will NOT be posted. This is for administrative purposes only.
Comments: *Your Comments WILL be posted to the AUTHOR ONLY if you select PRIVATE and to this PUBLIC PAGE if you select PUBLIC, so write accordingly.
Please enter the code in the image:

 Author Login 
Register for Author Account


Advertiser Login


   Limited Time $60 Offer!
   90  Days-1.5 Million Views  


Great Paranormal Romance


Steve Bye is currently a fiction writer, who published his first novel, ‘Looking Forward Through The...more

Author of four books and two screenplays; frequent magazine contributor. I have four other books "in...more

Stevert Mckenzie, Travel Enthusiast. ...more

Susan Friesen, founder of the award-winning web development and digital marketing firm eVision Media...more

At LeadGenerators, we specialise in content-led Online Marketing Strategies for our clients in the t...more

Rev Bresciani is the author of two Christian books. One book is an important and concisely written b...more

I am not a writer nor am I trying to become a writer. I am an average person with average intelligen...more

Kiranpreet (Kiran) Kaur, D.D.S., who received her Doctor of Dental Surgery degree from the prestigio...more

Steve Burgess is a freelance technology writer, a practicing computer forensics specialist as the pr...more

Joanna Morgan has a huge passion for making money online from home and enjoys traveling around the w...more

HomeLinksAbout UsContact UsTerms of UsePrivacy PolicyFAQResources
Copyright © 2020, All rights reserved.
Some pages may contain portions of text relating to certain topics obtained from under the GNU FDL license