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I work for quite a large scale marketing company that employs 175 employees. The business is based in Cardiff, South Wales but we have a team of employees that travel all over the UK getting clients and running their marketing accounts. The business is doing well, but with this present state of economic suffering, my boss has asked me as IT manager to find software that could help improve the way the office is run. I came across customer relationship management software while browsing the internet one day. I thought to myself straight away that software sounds fantastic and I had to look into getting it for the company. I knew it would help us to be at the top of our game, allowing us to have a great relationship with our customers. I wanted the company to be able to offer our clients a 5 star service that they would not find anywhere else and getting customer relationship management software was going to allow us to do just that. It is easily affordable software that was going to allow us to transform the way the office was run giving us more access to our clients and the world of business. I was assured that it would allow us to easily monitor individual employees or teams of employees, it will show us how they are performing for our company, which is what every head of a company needs to be able to do when running a successful company. The internet site that I found informed me that customer relationship management software can help to improve your communications with your clients, highering your level of service. With Customer relationship management software you can manage your marketing campaigns. It will allow you to keep on top of your marketing leads, by easily enabling you to make lead contact and getting company data. I learnt that we could do all this easily from our website or by manually doing it. I felt that as a company we would find customer relationship management software very simple to use. It looked like it was simple to upload large amounts of data on to our customer relationship software using our excel spreadsheets. The website said that any size company can cope with this software. As quite a lot of our employees travel with their job, customer relationship management software seemed like a perfect choice for us as it is a safe web based system that can be used on any computer, from any location at anytime as long as you have internet access. As a whole I have found that all the benefits of this customer relationship management software sound fantastic. It has numerous tasks that we as a company will find so very useful such as being able to email or text message a broadcast as easy as a click of a button adding your own personalized message. These messages go quickly to the people you want it to reach. Everything with this customer relationship management software is done on-line which is brilliant as you do not need to install any software. After taking the idea of installing customer relationship software to my boss we have decided to order it and use it at our company.
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