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Outsourcing comes with its own share of dos and don'ts but if you plan smartly, you can extract maximum benefits from it without having to spend sleepless nights wondering if your project will ever get completed. Remote working is exciting and hugely rewarding in terms of efficiency and lowered costs. But, again, this depends on the kind of outsourcing partner you have chosen – freelancer, project outsourcing or a virtual employee. However, an element of risk is always present in any kind of outsourcing, purely by virtue of the circumstances which surround the entire remote working scenario. But some smart planning for crisis management in remote working can make outsourcing truly successful. The idea is to be proactive and take precautions rather than take actions after a problem strikes. Here are some key things you need to keep in mind: - If you have outsourced to a freelancer, you obviously need to be prepared for this venture to be more risk-prone than the other options. Since most freelancers are hired from India, problems related to power outages, fluctuating internet connections and limited infrastructure are fairly commonplace. However, if you have hired a remote employee who works from the well-equipped office of an established outsourcing vendor, these issues rarely become problems.
- Communication glitches. Interacting with a freelancer is sporadic at best, with communication plagued by issues of accessibility and availability. Since a freelancer usually works from home they often lack the advanced technology required for regular communication with their client. With emails being internet-dependent, even this rarely runs smoothly on course.
In both, project outsourcing as well as with a virtual employee, communication is more or less smooth since in both cases, outsourcing takes place in a highly professional environment. There are a plethora of options instead of just emails such as Skype, VoIP, video conferencing, telephones.
- Understanding the cultural differences. The national holidays and culture-specific festivals would obviously be different between you and your freelancer or even the remote employee. That there is little you can do about it is the first step towards making allowances for their occurrence. With a freelancer, a spate of holidays can leave your project a bit stranded and even delayed because you hadn't taken those factors into consideration. On the other hand, you need not face such delays with a remote employee. This is because a reputed vendor will draw up a schedule of holidays for the year and keep you apprised of the same at least a couple of days in advance. As a result, you get to do adequate advanced planning.
- The prickly issues of leaves. With a freelancer, everything can be sudden or abrupt as any number of reasons can create a reason for sudden absence from work. In remote staffing, everything is carried out in a professional manner. Leaves have to be sanctioned before they are taken, as is the practice with vendors such as VirtualEmployee.com, thereby saving the client (that is, you) a lot of unnecessary stress. Similarly, you are not bound to always be around if you have outsourced work to a virtual employee who works from a service provider's office. The employee would know what work to do in case you go on vacations, which is something that is difficult to negotiate with a freelancer.
So, in a nutshell, make a smart choice of your outsourcing partner to save yourself needless harassment. Daya Mukherjee is a Senior Content Writer and Editor working for a Remote Staffing Outsourcing company in India. You can find out more information by visiting our Outsourcing Services Outsourcing Firms Web site and Our Offshore PHP Developer Blog.
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