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Although the primary benefits of a toll free voicemail service as part of a virtual phone system are quite evident, its ability to capture caller information—regardless of whether or not the caller blocks his or her caller ID—can be incredibly valuable. Returning calls and tracking information for statistical analysis has never been simpler or easier. How it Works Toll free voicemail is very similar to other, more traditional forms of voicemail service. Callers who are unable to reach their intended parties for any reason will be forwarded to a voicemail service where they have the option of leaving a message. However, instead of the message recipient being forced to dial into the inbox through an actual telephone handset, he or she can simply log into a personal desktop interface to review these messages. Unlike other forms of voicemail, toll free voicemail also captures each caller’s information, including the time of the call, the caller’s name and the telephone number from which the call was placed. Is it Legal? Since a toll free voicemail system can capture any caller’s name and number—even if they have blocked their caller ID information—many business owners are concerned with the legality of tracking these calls. In a legal sense, since the business owner is paying for that consumer’s ability to leave a message, he or she has a right to the information that is captured. This way, if a caller leaves a message and forgets to provide their name or a callback number, the business owner has access to this information and can still follow up with that particular lead. This reduces the number of missed sales opportunities and increases overall revenue. Benefits for Business Owners Perhaps the greatest benefit associated with toll free voicemail is the ability for callers to leave messages for business owners 24 hours a day without incurring any costs. This promotes overall satisfaction and enhances a business’s reputation. Also, the information captured by the voicemail system can prove invaluable when performing statistical analyses for marketing purposes. It allows business owners to easily determine the groups who contact the business most often and the times of day during which the majority of the calls were received. This information can be used to develop better marketing strategies and further enhance communications. Getting the Information This voicemail option is also incredibly convenient because business owners can check their messages from anywhere with a telephone or internet connection. They do not have to dial into their inboxes or proceed through long and complicated automated systems; they can simply open the desktop interface associated with virtual phone systems and view a log of every incoming call. Some systems even provide text transcripts of these messages, allowing the recipient to read the content of the message at a glance. Of course, users can still check their voicemail messages from any telephone or even via a mobile app if they are away from the office. Toll free voicemail is truly an innovative feature that allows business owners to organize and manage their messages with ease. It also captures each caller’s information for better statistical analysis and fewer lost leads.
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Toll Free Voicemail, Toll Free Voicemails, Virtual Phone Systems,
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