GPS tracking systems integrate a gps receiver, a mobile phone modem and some firmware that is packaged into what is known as a gps tracking device. This device is then connected via the cellular network to a backend server system. This system, often internet based, but can also be installed at a users' facility, is then used to manage each tracking device. The server system is commonly known as a tracking platform and contains the main user interface between the user and the tracking device. |
The interface itself is a combination of software comprising mapping, databases and other software programs that manage the communication between the device and the tracking platform.
It is increasingly observed that vehicle tracking systems can reduce vehicle fleet costs by identifying excessive speeding, irregular vehicle use, hard braking and general vehicle wear and tear. Companies see significant increases in mobile workforce productivity. Areas where this is seen is in improving the efficiencies in hours worked by employees by identifying excessive lunch breaks, time spent on a customer's location compared with the employee's own report and using the company's vehicle for personal use.
When combined with a CRM program, GPS tracking systems are able to improve customer service. Examples are being able identify the closest support engineer to a customer call, telling the customer how far away the support engineer is and giving accurate time of arrival estimates.
Company managers have been able to simplify their reporting and asset management through enabling realtime reporting and utilizing the mapping and reporting features of gps tracking platforms to give a common operating picture of all the company's assets. Businesses are seeing very quick return on investment after the purchase and implementation of a gps tracking system. ROI is usually within a six to twelve month time-frame thereafter the system has paid for itself and actually begins to contribute to increasing the bottom line finances.
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