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At some point in your life you've probably heard the phrase, "leaders are born, not made" or "he/she is a natural born leader". The fact is, though there may be a natural tendency towards the qualities that make a good leader, effective leadership is learned. A leader may be born, but a GOOD leader is made. Presumably, you saw the natural characteristics of leadership in the people you chose as the management team of your restaurant. More than likely these individuals had proven themselves as successful managers of other businesses, or else were promoted from in-house because they should the potential to be excellent supervisors. One of the biggest mistakes that an owner can make is assuming that an order is comprehended without taking the time to verify that assumption. It would be great if we could just say what we want and know that it was understood and would be carried out, but sometimes miscommunications occur. We're human and so are our managers. Mistakes happen. Sometimes things are misinterpreted. Work with you management staff on consistency. Consistency isn't simply a managers ability to routinely enforce work policy. Real consistency stems from the ability of all managers to manage in a consistent style, handling situations in essentially the same manner. When there is an imbalance in managerial styles it can demoralize your general staff. It doesn't take long for staff members to find their "favorite" manager. If a manager is a sweeping favorite amongst the staff then it's a safe bet that manager isn't really doing his or her job very effectively. The only way to find out if your management is providing a united front in your restaurant is to spend some time watching them work. It won't take long to spot weak links and areas that could use improvement. The only real way to see your business live up to the standards you have set for it is to be involved. Being proactive in your business, rather than passive can save you a lot of headache. The time you put into working with your managers is time saved later sorting out the messes that arise from misunderstandings and lax management styles.
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