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Summary: This examination is for specialized account supervisors who, in a SaaS distribution project, will be Client Associates to drive and perform the involvement with the client, from preliminary involvement kick-off to solution execution and on to ongoing improvements and assistance. Content This specialized documentation validates that an IT professional is aware of the overall distribution obligations between HP SaaS and the client associate. It analyzes information of the conclusion actions relevant to both the Onboarding and the Continuous Servicing stage, and skills to efficiently be anchorman of get in touch with to work with the HP SaaS associate administrator or to conclusion projects and actions of the client associate factor of get in touch with. This examination is for specialized account supervisors who, in a SaaS distribution project, will be Client Associates to drive and perform the involvement with the client, from preliminary involvement kick-off to solution execution and on to ongoing improvements and assistance. HP2-N40 Section/Objectives 20% Cross-Products HP SaaS ideas Describe HP SaaS Central source Overview and the HP SaaS security structure. Explain how to accessibility HP SaaS Client Support. Recognize when to start passes to GSD or SaaS for each product/service. Record and describe procedures reinforced by the HP SaaS Client Website. Explain the Escalation Procedure. Explain the Certification process: Model SaaS products/components vs. on-premises. Record commonly used explanations (abbreviations), people (who's who). 30% ALM/QC on SaaS partner-led distribution Demonstrate expertise with the Partner Guide and Datasheets records (one for each offering). Record and describe what is involved with each providing. Explain RACI Graph for ALM/QC and ALM/QC Delivery (per the Handbook). Illustrate expertise with the ALM add-on device. Illustrate expertise with the ALM add-on device. Explain Software/Patches/Maintenance Windows. Illustrate information of the SaaS Collection Framework and where to discover distribution installation documentation. Explain migration process and assistance. Setup customer titles for SaaS maintenance notices. Distinguish between SaaS-related and software-product issues: identify when to start passes to GSD or SaaS for each product/service. 30% ALM/PC on SaaS partner-led distribution Demonstrate expertise with the Partner Guide and datasheets records (one for each offering). Record and describe what is involved with each providing. Explain HP ALM PC Distributed Delivery. Explain RACI Graph for ALM/PC. Explain ALM/PC Delivery (per Guide sections). Illustrate expertise with the ALM Add-on device. Explain program Incorporation assistance. Explain Software/Patches/Maintenance Windows. Illustrate information of the SaaS Collection Framework and where to discover distribution installation documentation. Explain migration process and assistance. Setup customer titles for SaaS maintenance notices. Distinguish between SaaS-related and software-product issues: identify when to start passes to GSD or SaaS for each product/service. 20% BSM/APM on SaaS and BAC Anyware partner-led distribution Demonstrate expertise with the Partner Guide and Datasheets records (one for each offering). Record and describe what is involved with each providing. Explain RACI Graph for BSM/APM. Explain BSM/APM Delivery (per Guide sections). Explain program integration assistance. Explain Software/Patches/Maintenance Windows. Illustrate information of the SaaS Collection Framework and where to discover distribution installation documentation. Record, describe (identify), and comparison HP SaaS/partner preliminary installation obligations. Recognize standard BSM/APM on SaaS installation. Record the 5 PSM/APM segments reinforced on SaaS. Recognize HP SaaS developed tools for partner/customer use. Explain both the structure of associate accessibility APM on SaaS program and program update procedures. Record HP SaaS international business process watches. Illustrate expertise and information of BAC-Anyware Datasheet. TestsExpert offers 15% discount coupon with 100% pass guarantee for certification exams like HP2-N40 and HP5-Z01D . Visit to get your discount today.
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