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Oracle rolled out a new Platinum Services offering that it claimswill set a new high standard in the IT industry during a webcastevent on Wednesday featuring CEO Larry Ellison and co-presidentMark Hurd. Platinum Services is available at no additional charge to customersof Oracle's Exadata X2-2 and X2-8 database machines; Exalogic X2-2application server machine; SPARC SuperCluster T4-4 Servers withExadata storage; and ZFS Storage or Pillar Axiom 600 Storage. It will provide five-minute response times for Severity 1 issues, apledge to restore affected systems or refer the matter todevelopment within 15 minutes, around-the-clock fault monitoring,and quarterly system updates and patching. Oracle's Advanced Customer Support Services division has alreadybeen offering these features for some time, but at a premium. Nowthey will be available to all customers of those products that havevalid support contracts. "It's different than anybody in the industry," Hurd said during theevent. Eventually, Oracle plans to extend Platinum Services to all of itsproducts, but no timetable has been set, said Larry Abramson,senior vice president and general manager of ACS, in an interviewbefore the webcast. Those who wish to access Platinum Services must install a"patented, secure monitoring gateway," which will enable Oracle todeliver those updates and monitor the systems. In some respects, Platinum Services echoes the type of proactivemonitoring Oracle has touted for years in the form of itsEnterprise Manager product. The secure gateway incorporatesEnterprise Manager functionality, but the broader EM product stillhas an important role due to its sheer breadth of supportedproducts, Abramson said. Other aspects of the technology in Platinum Services were developedin-house by ACS, he said. Oracle may not be charging customers for Platinum Services, but itis using the launch to also roll out a number of new premiumservice offerings. One is Advanced Monitoring and Resolution Services for Platinum,which will cover many additional devices from partners andcompetitors. Oracle is also planning to offer a new end-userperformance monitoring service, Abramson said. Pricing for these services are all custom, depending on theparticular customer's environment, he said. Chris Kanaracus covers enterprise software and general technologybreaking news for The IDG News Service . Chris's e-mail address is Chris_Kanaracus@idg.com. The e-commerce company in China offers quality products such as Plastic Raw Material Manufacturer , Carbon Black Masterbatch Manufacturer, and more. For more , please visit Black Masterbatch today!
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