E-business Readiness and Capacity Planning

E­business Readiness and Capacity Planning Once retailers plan service levels for their key online stores, Keynote offers a comprehensive capacity­planning tool to help ensure that these retailers’ underlying infrastructures are prepared for expected user loads and mixes. Keynote’s approach blends performance testing and tuning expertise with realistic traffic simulation and intelligent root­cause detection technology so retailers can:

• Pinpoint which parts of a system require tuning
• Eliminate application slowdowns and crashes
• Allocate IT dollars where they are truly needed

While Keynote’s capacity­planning tool is used Primarily before a new application launch, the Keynote PerformanceTune tool enables organizations to periodically diagnose critical issues and tune them for superior ongoing service quality. With an innovative arrival rate methodologies and real­world traffic simulation, both tools use products such as Keynote LoadPro and Test Perspective to allow customers to simulate the complexity of the Internet and the behavior of actual end users. Using these tools, organizations can pinpoint performance bottlenecks before they affect end users and the organization’s bottom line.

Keynote Systems service Level Delivery allows IT and e­business to collaborate and manage application performance from the end­user perspective while leveraging existing IT investments. Keynote’s Service Level Delivery solutions are based on products such as Application Perspective and Transaction Perspective that precisely emulate end­user transactions from global locations and from within the firewall to provide end­to­end visibility into user experience.

For applications focused on a known set of high­net­worth users, Keynote products like Traffic Perspective can provide invaluable insight into actual end­user interactions with the application and the associated user experience. In addition, performance insight from any of the Keynote Web monitoring products is seamlessly integrated into a highly visual Performance Scoreboard console that empowers the application support and operations teams to monitor compliance with end­user SLAs.

To help accelerate the trouble­ticket allocation process and associated mean time to response when an application performance issue arises, Keynote can automatically notify the appropriate operations or application support personnel via alerts triggered by component metrics such as Domain Name System (DNS), network latency, first­byte time, and more. The appropriate contact can then utilize the diagnostic information provided in Keynote’s operational consoles to instantly triage and diagnose issues that affect end users and swiftly bring them to resolution. Moreover, Keynote systems integrates outside­ and inside­the­firewall performance diagnostics directly into existing systems management frameworks to help prioritize events based on customer impact, maximizing returns on existing IT investments.

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