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One of the most efficient ways for companies to get an accurate insight into a customer’s experience is undoubtedly, through effective mystery shopping audits. Mystery shopping is known to provide extraordinary travel and culinary perks and benefits. Mystery shopping companies are hiring air travel mystery shoppers as well. Many of you would love to be an airline mystery shopper as it involves traveling by air, sharing your opinion regarding the kind of customer service experienced. Your feedback would give airline companies, an opportunity to identify their weak spots and address them. What is Mystery Shopping? Mystery shopping is an effective marketing research tool implemented by consumer-oriented businesses such as restaurants, airlines, hotels and many others for understanding the kind of experiences a consumer gets, when he deals with their company. A mystery shopper needs to visit a restaurant, a hotel, a shop or board a plane posing as a customer to try out the quality of products and services. Then he needs to send a detailed feedback regarding his experience, to the concerned authorities and management of the restaurant, hotel or air travel company. This helps management in getting a clear picture of how clients are dealt with and how the services could be improved. Mystery shoppers often get discounted and even free products or services and sometimes, even get paid for the job they do. The travel industry offers unbelievable deals for mystery shoppers. What Does Air Travel Mystery Shopping Entail? Many reputed airlines hire the services of mystery flyers to get an exact idea about how the flights operate on a day to day basis. Undercover flyers get to avail free flights as well as paid-for expenses. By keeping track of the quality of services, the reputed air travel companies are trying to deliver top quality services at par with other first-rated companies worldwide. Both inflight experience and quality of service at the time of boarding the flight at the airport are under scanner. A mystery airline shopper is also, expected to assess closely the lounge, check-in, transfer and arrival services as well. A detailed feedback is expected by the companies from the mystery shoppers. Some effective mystery shopper programs are implemented regularly in the air travel industry across all classes and destinations. Some Myths and Facts about Air Travel Mystery Shoppers A very common myth is that air travel mystery shoppers get special privileges. They actually are not entitled to any special rights and they need to follow all the rules and regulations that other passengers are expected to adhere to. They do not get any kind of special treatment. Another common misconception is that you need to possess excellent writing skills just like a novelist to be a mystery shopper. This point of view is refuted by mystery shopping companies and they insist that you just need to have a working knowledge of the language. You only need to fill in evaluation forms in full sentences, without any abbreviations and with proper punctuation. At the time of recruiting the undercover shoppers all Related Articles -
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