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Consumers are unaware but you can now file your complaints online. The online system is a facility provided by the Government of India. You can use the National Consumer Helpline website directly or approach registered consumer organizations. Online complaints are one of the easiest ways to file your grievances. Anyone can file a grievance, the consumer to whom the goods or services were sold or promised to be sold, a consumer association or a state government or the central government on behalf of its citizen. A bystander witnessing the violations of consumer rights can also file a complaint. The process of filing your complaint online is fairly simple. A consumer can file a complaint on the online consumer forum as well if they choose not to file it directly. An online forum helps various consumers to voice their grievances regarding the goods or services sold to them. The online forums act as a platform to raise a collective voice in case a lot of people share a similar grievance. These forums are helpful in connecting the manufacturer and the consumer for a direct communication. The manufacturers can also solve the consumers’ problems, thus avoiding litigations. In case the consumer feels dissatisfied with the response he or she may choose these online complaint forums to register their complaint online. Most of these forums are managed by consumer associations, they have the experience and the expertise to ensure that the consumer rights are not violated. The online complaint forums are an ideal platform for ensuring that your consumer grievances are taken care of. While some redirect you to the national consumer helpline, others directly process your application, register the complaint on your behalf and then they follow up on your complaint processing. Online complaint has many advantages, firstly it is paperless. You can fill the forms online and need not go physically to the consumer court or consumer help centers. Secondly, it is time saving, you need not search for centers. Everything is just a click away. You need to know what are all the documents that you need to submit, the answer can be easily found online. Thirdly, it gives you a wider reach. The internet has opened up a lot of avenues, you can connect with another consumer who might be miles away and has the same complaint. The collective voice is much louder and hard to ignore. You can also gather support for your cause. You can also use this platform to spread awareness and protect others from undergoing a similar hassle.
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