For business owners, the most important thing they can have is a clear, concise way for employees to communicate with one another. Having a computer-based system in place can make collaboration much easier as it allows users to share documents without resorting to email. There are many programs available that allow employees and their managers to communicate, but few offer the same managed resources as Lync services. Basic Features The communication program comes with several basic features with which users are already familiar. Voice Over IP (VoIP) and video conferencing allow employees to chat about specific projects without having to utilize the dial-in method of phone service. The program also includes instant messaging for those who need to shoot a quick question or comment to a colleague and do not want to have to resort to email, which may get lost in an inbox inundated with messages. Advanced Features In addition to basic communication features, Lync services have an array of advanced features designed to work with other office suite products and can access those programs' contact lists. With integration with document drafting programs, the software allows co-workers to see who all is working on the same document, which allows them to utilize the messenger to collaborate on the project. In addition to being able to see who is working on a document, this software offers other collaborative tools such as whiteboards and desktop sharing. Users can also add polling lists to a presentation that gives the meeting an interactive bend as all participants can vote during the poll and instantly see the results. Of course, one of the nicer advanced features is that the system can store past conversations. This allows users to be able to go back and see the discussion even after stopping the program without having to set any extra settings to save the information. Managing Communications Lync services only work well if they are managed correctly. This software is primarily a client application that needs Lync Server to run. The client side is what is found on desktops, laptops, and mobile devices while the server controls things from the business' data center infrastructure. The server side software allows managers and administrators to delegate granular control of the users' accounts. It also gives administrators a comprehensive view of the messaging system, enabling them to troubleshoot any issues that may arise. This communication tool can be installed and setup by an experienced IT manager, or another administrator. Some settings need to be correctly included for the software to work seamlessly with other programs. Managing and deploying Lync services and all its bells and whistles can be a lot for a company. Many of them choose to host their service with a cloud-computing provider that can help them maintain the system. When considering Lync services, Baltimore, MD residents visit LiteCloud, Inc. Learn more at http://www.litecloudhosting.com/services/unified-communications-as-a-service/.
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