Monitoring a company’s online reputation is crucial to the success of the business. But the vast size of the Internet often makes it too difficult for companies of all sizes to accurately monitor their reputation and customer feedback ratings. One company, RepRevive, helps businesses of all sizes track and respond to the feedback their customers are posting on the web. RepRevive recently announced that their online reputation management tools have been completely redesigned to provide better, more accurate services to their clients.
The new version includes many of the features that the previous version offered, as well as new features such as integration software that allows users to monitor and respond to customer feedback on various websites such as Yelp!, Trip Advisor, Cars.com, Edmunds.com, Home Adviser, Lawyers.com, RateADentist.com, and Travelocity.
Users are also able to share positive customer reviews with their online network through social media sites such as Facebook, Twitter, and LinkedIn. In addition, the new version allows users to create a landing page under their company’s brand as well as a custom URL to direct their customers to the survey. Surveys are customizable as well, providing business owners, CEO’s, and marketing agencies full control.
One of the most vital aspects of maintaining a positive online presence is managing and responding to negative customer comments before they post them on the internet. The software offered by RepRevive also allows users to communicate with unhappy customers to help find a solution to their problem before the customer posts a negative review.
Businesses already using the software, such as Britnie Morris, Marketing Manager at FUEL Pizza, describes the software as “a great tool for maintaining brand image.” She also adds, “We’ve been able to capture feedback and handle negative customer experiences privately before they post to Yelp.”
Another key feature included with the new version is that the software is also white label reseller version to qualified marketing agencies and industry partners.
Located in Charlotte, NC., the online reputation management services provided by RepRevive is built for small businesses to large corporations. The company’s primary goal is to help businesses take an active role in managing their online reputation and reviews to increase revenue, build better customer relationships, and drive repeat business through one easy-to-use online portal.
For More Information
For more information about RepRevive, please contact Eric Welke at 704-350-5447 or visit http://reprevive.com
Eric Welke, Cofounder
1000 Music Factory Boulevard, Suite C6, Charlotte, North Carolina 28206
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