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TATA Business Support Services (TBSS) Selects Vantage Agora's Club VA to Increase Operational Excel by vantage agora
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TATA Business Support Services (TBSS) Selects Vantage Agora's Club VA to Increase Operational Excel by VANTAGE AGORA
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| Article Posted: 07/29/2013 |
| Article Views: 94 |
| Articles Written: 102 - MORE ARTICLES FROM THIS AUTHOR |
| Word Count: 431 |
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TATA Business Support Services (TBSS) Selects Vantage Agora's Club VA to Increase Operational Excel |
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Business
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Club VA Enterprise Social Platform was the choice. Club VA’s information centric platform offers a secure enterprise-wide platform that connects TBSS employees at real-time across locations, empowers employees; enables and enhances customer centricity and operational excellence, all at the same time. The Platform makes contextual collaboration, a way-of-life in the organization enabling employees to work smarter! “Our strategic partnership with Vantage Agora is to provide a breakthrough collaboration platform for our associates that we believe, eventually will benefit our customers,” stated Sarajit Jha, Chief Operating Officer, Tata Business Support Services Limited. TBSS, a Global Customer Experience Management company, is among the largest third party outsourcing service providers. TBSS is a wholly owned subsidiary of Tata Sons and part of the 142-year-old Tata Group. With state-of-the-art facilities across 18 delivery centers in 15 locations, TBSS employs over 11,000 PILOTS (Preparing Innovative Leaders of Tomorrow), and has the expertise to seamlessly transition and servicing global clients, through voice and non-voice processes to integrate into a One-view global delivery model across Telecom, Media & Entertainment, Automotive, Retail, CPG & eCommerce, Healthcare & Life science, Travel, Leisure & Hospitality . TBSSs’ 'End to End' Vertical-ized solutions reinforce its commitment to work with clients in developing winning strategies through "right-shoring" and “Take Over ? Make Over ? Turn Over” and thus providing a high ROI. “TBSS focuses on global growth and customer care brings a unique addition to the Club VA platform," stated Sudhir Achar, Vantage Agora’s CEO and Founder. "We welcome them as our new partner and look forward to furthering their commitment to collaboration and 'Operational Excellence' through the use of the Club VA solution." About TBSS: Tata Business Support Services Ltd, also known as TBSS commenced operations as an independent entity in May 2004 and today is not only one of the largest third party Customer Service providers in India but also one of the leading integrated end-to-end outsourcing service providers with more than 10000 employees, serving a global clientele. Visit TBSS online (http://www.tata-bss.com) for more details about its services. About VA: Vantage Agora is a global provider of Enterprise Social Networking Software Solution for Operational Excellence coupled with back-office services, services for insurance, finance, & services sectors. As a MBE and SSAE 16 audited organization, Vantage Agora's Club VA utilizes advanced data processing and multi-layer quality control systems on a secured network to ensure efficient, comprehensive management of back-office functions such as payroll, accounting, financial and administrative tasks. Founded in 2004, Vantage Agora has offices in Cleveland, Dallas and Bangalore. Visit Vantage Agora online (http://www.vantageagora.com) for more details about its services.
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