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| Articles by Rich Flaherty |
1. 24/7/365 Contact Options Important For All Businesses
November 18, 2013
One of the major concerns of many business owners is how to ensure that unhappy customers are identified and retained as customers. Gathering feedback from dissatisfied guests is key to recovery efforts because it can pinpoint where a business' problems lie as well as providing an opportunity to re...
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2. Quality Assurance Solutions Improve Customer Relations
November 14, 2013
One of the roles of a manager is to step in when there is an emergency or a difficult problem to solve. However, if an issue occurs outside of normal operating hours, it may delay a resolution until the following day. This often leads to lost profits, poor customer experiences and liability issues....
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3. Retailers Can Benefit From Feedback and Retention Services
November 13, 2013
Due to a still struggling economy, retailers are having to step up their customer service to stay competitive. In addition to providing stellar customer service in stores, businesses also need to be aware of the importance of retail customer recovery. It is believed that replacing a customer is up...
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4. High Contact Rates Key To Recovery Solutions
November 13, 2013
A big obstacle businesses face when attempting to recover unhappy customers is that many people do not report problems at a business' location. A small number of customers, one in 27, will go out of their way to talk to a manager when they have an unsatisfactory experience. For businesses to be able...
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5. Use a Crisis Hotline To Reduce Customer Impact
October 15, 2013
In addition to focusing on customer service, many businesses are now looking to improve their customer recovery techniques. Due to an economy that continues a slow recovery; many individuals have become very selective about where they spend their money, increasing competition between businesses. R...
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6. Low Cost Ways to Improve Customer Loyalty
October 15, 2013
As the economy continues its slow recovery, people are still very cautious about where they spend their money and on what. This has caused business owners to look for new cost effective ways to attract and keep customers. Two low-cost methods for achieving these goals are to launch loyalty card pr...
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7. Customer Recovery Key to Business Success
October 14, 2013
Even though the entertainment and retail industry do not seem to have much in common, there is one area that they share similarities; customer service and retention. People have less expendable income these days, so in order for businesses to succeed, they need to stand out from ...
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8. Improve Retention with Employee and Social Media Feedback
October 14, 2013
Keeping customers happy is a main goal of most businesses. When customers are happy, they are more likely to buy from a company and spend more money. While focusing on training employees to provide great service is important, a number of recent studies show that keeping employee...
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9. Customer Contact Rates Are Key to Retention
September 19, 2013
Some business owners may be surprised to learn that if they are not hearing complaints from customers and guests, it is likely a bad thing. The fact is, the vast majority of people do not complain when they run into a problem with a business. If managers and employees report no problems, it often ...
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10. Why Guest Feedback Is Paramount to QSR Restaurants
September 16, 2013
Studies show that the majority of consumers are willing to pay more for good service; however, if an individual has a bad experience, they are likely to take their business elsewhere without saying anything. Great customer service is paramount for quick service restaurants, especially since so many...
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Author: Rich Flaherty
