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| Articles by Andy Gross |
1. The Right Questions Lead to the Right Receptionist
October 18, 2013
Having a good and dependable receptionist is critical for several reasons. A receptionist welcomes important clients and visitors to a company. Many receptionists also act as a secretary, booking appointments and taking messages. For these tasks, a person must have good organizational skills. The ab...
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2. Telemarketing Through a 24-Hour Answering Service
October 08, 2013
In recent years, it has become more common for businesses to hire telemarketing companies to handle many of their day-to-day business needs. These companies are often used as 24-hour answering services. The increased demand for these services has caused an explosion in telemarketing...
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3. A U.S. 24-Hour Answering Service or an Offshore Call Center: Which One is Right for You
September 30, 2013
With companies trying harder than ever to cut costs and quickly recover from the 2008 financial meltdown, many groups that need a 24-hour answering service have moved their operations out of the U.S.
Though many companies outsourced their phone ...
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4. Make a 24-Hour Answering Service Part of Your Time Management Plan
September 23, 2013
Running the daily operations of a small business can be extremely demanding, leaving little free time to pursue more pleasurable activities. Though effective time management is a challenge for many of us, evaluating where you could make some adjustments would be well worth it. Here are some suggesti...
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5. Everyone Uses SMS These Days: Your 24-Hour Answering Service Should Too
September 09, 2013
The Internet has changed the way millions of people conduct their day-to-day activities. Nowadays, we use technology such as computers, smart phones and tablets to pay bills, purchase merchandise and communicate with friends and family online throughout the day. More importantly, we can use these ad...
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6. How To Measure Your Call Center Service Performance Levels
August 22, 2013
Consumers prefer to do business with companies who offer convenient contact options. One of the most convenient ways for the modern day consumer to contact your company while still actually talking to a live representative is to have a call center that was open 24 hours a day, 7 days a week. Having ...
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7. A Call Center Service Can Help Businesses Prepare for Disaster
August 16, 2013
Businesses safeguard their data and privacy, but most businesses fail to protect themselves against the biggest threat to their operations—natural disasters. A single blackout, earthquake or similar emergency can shut down digital channels, call lines and data centers and stop production cold for ho...
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8. A Call Center Service Can Save Your Business Money by Confirming Appointments
August 02, 2013
Goal management without time management is like an overflowing river flooding the land. Every business owner knows that each day’s objectives must be framed in time segments. Although these segments are usually adequate for the task, some tasks will require more than the allotted time. Other segm...
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9. Bilingual Customer Service is Not Just Nice, It's Necessary
July 25, 2013
A company must do more to attract and keep customers for the long-term. One way most business owners try to keep clients happy and coming back is to offer solid customer service. However, an organization should take it further and offer |
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10. A Live Answering Service Can Help You Provide Superior Customer Service
July 18, 2013
There is no mystery hidden in the fact that providing good customer service is the best way to keep improving your business. Chances are a pleased customer will keep returning as long as you offer customer service that makes your business worth visiting.
One way to offer great custom...
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Author: Andy Gross
