771. Elements which create a healthy inbound call centre
November 30, 2014
It is not enough to just get an inbound call center if you want satisfaction of your customers. You must also ensure that this customer contact center is good enough! And for this, you ought to do a health check-up of the inbound call center by reviewing their vital signs. These vital signs, or the ...
|
 |
 |
772. Customer call management
November 30, 2014
When it comes to working in a call center, employees need to be trained on different things to ensure call quality is high. They need to be able to handle any type on call that they receive and hence bring about customer satisfaction.
To guarantee effici...
|
|
|
773. Call routing as a means of call handling
November 30, 2014
With an array of call re-routing options for businesses available, it can be a difficult feat to decide which one is best for your company and why.
This article outlines the key benefits of call routing and how different options can benefit an organisation.
What is call routing? <...
|
|
|
774. The Benefits of Customer Relationship Management
November 27, 2014
Building a business empire requires several facets of the industry to be understood. One department to another, employees must take into account the customers interest no matter what it is your company is selling. If potential prospects cannot be turned into a client or getting continuous sales over...
|
|
|
775. Small business CRM systems
November 27, 2014
Small to medium sized businesses are looking to the new software to help them manage their customer base. From contact management to sales forecasts, new CRM software is providing organizational and analytical capabilities that help businesses bottom line. CRM software is known for on-site applicati...
|
|
|
776. Business process CRM integration
November 27, 2014
To ensure enterprise's different needs, enterprise data integration acts to combine data from various resources. It also incorporates information sharing among different business applications. Nowadays, irrespective of the status, data integration of enterprise is a well-tested and practiced method ...
|
|
|
777. Running your business on a Microsoft CRM
November 27, 2014
Microsoft is the world leader in Customer Relationship Management (CRM) for good reasons. For one thing, Microsoft CRM Services enable your sales staff to manage customer relations as part of Microsoft Outlook - i...
|
|
|
778. Integrating CRM software
November 27, 2014
Every business has to have a detailed record of customers, and yet many don't have one. Keeping records can be tedious, time-consuming and expensive especially if you don't have a proven system in place. Hence, it is suffice to say, that the need for Customer Relationship Management (CRM) Software i...
|
|
|
779. CRM Supply chain integration
November 27, 2014
An EDI (Electronic data interchange) is basically a system designed for enabling the exchange of information between the business entities at fairly stumpy managerial expenses. Any organization that wishes to install and use an EDI system needs to essentially get hold of the necessary hardware as we...
|
|
|
780. Ideal times to hire commercial solicitors
November 19, 2014
Commercial litigation covers a wide range of possible issues. Generally it covers any disputes or contests within a commercial situation. Common examples of commercial litigation include breaches of contract, fraud and professional negligence.
At some point it is likely that most businesses ...
|
|
|
Author: Innes Donaldson
