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4 Reasons Why a CRM Contact Center Saves Your Business Money by Kevin Smith





4 Reasons Why a CRM Contact Center Saves Your Business Money by
Article Posted: 02/19/2017
Article Views: 539
Articles Written: 984
Word Count: 518
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4 Reasons Why a CRM Contact Center Saves Your Business Money


 
Communication
If your business has need for customer service representatives of any kind, and nearly every business does, a CRM contact center is the better way to go. Outsourcing this service will save your company a tremendous amount of money, and it will save your Human Resources personnel the headache of trying to staff a department that is known for constant turnover. Don’t keep this operation in-house; source out your customer service call center and save the following overhead.

1. Salary

You have to pay your call center representatives for their work, and while you will have to pay for outsourced CRM services, you will still save money on your payroll because you won’t be paying payroll taxes. It is the company providing the call service’s responsibility to pay payroll taxes for their personnel, not you, so imagine the cost savings right there. If you have a need for numerous customer service employees, the money saved will be in the thousands of dollars, even the hundreds of thousands of dollars over time.

2. Benefits

You save money on benefits when you outsource your customer service needs to a CRM contact center. You needn’t worry about offering their employees health, dental, and vision insurance; life insurance; retirement packages; and other perks. This, too, can keep your bottom line in the black, as employee benefit packages become quite costly to all businesses, yet they also attract the best talent, so you don’t dare pull the package off the table, either. Rather have fewer employees to offer benefits to and save money on the perk.

3. Worker’s Compensation Insurance

Most states demand businesses carry worker’s compensation insurance for their employees if they meet the legal requirements. It doesn’t matter that your call center employees are at low risk for being injured; you still must be covered should they have cause to make claims. Some states only require employers to carry worker’s compensation if they have a certain number of employees. Keep that number below the minimum by outsourcing your customer service to a CRM contact center.

4. Equipment Costs

If you keep your customer service center in-house, you have to pay for the phone system, the computer system, the IT personnel to ensure the phone and computer system works properly, and the data entry personnel to keep your customer data up to date among other things. Overall, this is a huge hit to your operating budget, which is why you should outsource this function. Alongside everything listed above, you need the facility space to house all this and general and liability business insurance to protect it.

These are just some of the costs you will save if you outsource your customer service to a CRM contact center. You’ll also save yourself a huge headache, as the staffing, training, data collecting, and reporting responsibility will all fall into the laps of those who run the CRM business. All you’ll need to worry about is reviewing the reports they send to you to ensure your customers are happy and your business is growing. Let someone else worry about the rest.

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