IP-based phone systems use your existing IP data network (your local area network, or LAN) to administer and process your business calls. There are a number of advantages to using this type of telephone service, including: |
- There are no long-distance call charges because the calls are run through your existing intranet and IP network service provider. - It's easy to add new services and expand the number of units. - Users can access, personalize, and manage their communications from any location, as long as they have access to the company's intranet. - By having your voice and data managed on a single network, you won't need as much equipment.
Phone systems can provide the equipment and services suited for your business, with solutions for the small office with a few lines, or for the larger office with 1000 or more users. You can also continue to use existing analog or digital equipment. This is helpful if you would like to expand to the upgraded technology in phases, or if the IP network connection is down.
The following are a few other advantages to utilizing IP communications:
While the initial installation cost of IP equipment may be higher than digital equipment, the IP service will save money in the long run. Depending on what you already have in place, you may only need minimal upgrade equipment to connect to the network. The call rate is usually lower or free, depending on the services you choose for your business. Plans are available for long distance calls, but they are also sometimes included for free. Talk with your provider about your normal business operations to make sure you are choosing a plan that fits your business needs.
IP equipment can be easily moved to different locations in the office, or even to different geographical locations, without affecting the user's connection or extension number. All that is required is connecting the power and the Ethernet cable, and each unit will start up with the same number and extension. With digital, you have to involve the service provider when equipment needs to be moved.
Because IP equipment can be accessed remotely, diagnosing and solving technical issues is much easier. The service provider doesn't need to come to your place of business during your operating hours to provide assistance. They can look at your systems and send signals to check for problems, reset equipment, and walk you through any configurations that may need to be performed on site.
IP equipment needs your Internet connection. If you have regular issues with your Internet service provider or intranet, you may want to delay installation of an IP system until those issues are resolved. As an alternative, you may choose to have digital or analog equipment available in the times when the Internet service is down.
IP-based phone systems are an ideal choice for your business if you have a strong Internet service and want to take advantage of the newest technologies at overall reduced costs. Talk with your local provider about your business needs and the options available to you.
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