Have you ever made a call to a company and were kept on hold, only to listen...silent stuff? This is likely to keep you in a bad temper even before you get to talk to a “person”. Anyone who has gone through this knows how it feels being kept on hold and agrees with you. However, there is a way to this irritating situation, and it is known as Music On Hold or MOH as an acronym.
What is MOH all about?
Music on hold also known as elevator music is recorded earlier on compact disc and MP3 files that customers listen to after being kept on hold. This happens when a caller waits his/her turn in line to get his/her call at first responded or while a company telephone operator offers investigatory customer services.
Businesses have integrated music on hold devices immediately into the phone line with an individual audio jack. This makes the entire procedure easy, making it simpler for representatives to handle the call and solve the customers’ queries. If you use MOH system, you can benefit from this system.
Informing the customers
This system informs the customers of their situation in line and how long they will have to stay on line for their call to be responded. You can also provide your customers with information regarding locations, business hours, services offered and promotions of new products. This system also informs the customers about various options like exit the call; transfer to a certain department or to a particular individual or simply give a voice message using just the keypad on their phone.
Entertaining the customers
The music on hold structure amuses the clients with the sound and makes the waiting duration seem shorter compared to what it actually is. On the contrary, it offers the customers something better than dead air to listen to. If you use this system, you can easily pacify the customers; therefore they will be available for you while answering their call.
On the contrary, you need to make the customers assure that they are important and their call will be responded as soon as possible and get them linked to the business they have called for. The MOH system ensures both of them.
This technology is also used in elevators in order to pacify the passengers on their way to the doctor’s appointment, business meeting and so on.
o You need to consider a few things while selecting music for your music on hold system. These considerations include:
o The music must have a quality professional sounding
o It must appear expensive
o The music must demonstrate your company’s image
If you are to follow these considerations, you can choose royalty free music. You can get the best quality of music at inexpensive rates. This will help you put a good image on your clients.
Apart from royalty free music, you can choose in store audio music for your MOH system. You can find out a wide array of options to choose from. You can use this as per your needs.
In today’s busy lifestyle, MOH system can make a difference for your business. Use this and see how you increase the productivity of your business.
Kevin Warrel has been associated with computing technology in Massachusetts. He provides expert insights on telephonic services for day-to-day business operations. Recently he has been busy writing articles about overhead audio services. Kevin is also good at vocal mimicry that makes him popular in his friend circle.
You can also visit Kevin’s Google+
Related Articles -
Overhead audio, in store audio, music on hold,