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The first image creation of your company is highly reliant on a reliable 24 hour telephone answering service. Customer care is a critical component to any organization and it starts just as you answer the phone. The manner in which you greet the caller and the friendliness of your tone will greatly determine how long your conversation will last. There are a few things that you should consider before answering that call. You should have a few items in place which include note pads, pens and any other items that you will require for taking notes. When answering, you should have anything in your mouth, including food, drink or even chewing gum. You should not let the phone ringing for over four times. The impression given to the customer by an unanswered phone call is that the customer is not important to your organization. There should be an instant response to a ringing telephone. Depending on how you offer greetings to your customer, your conversation is bound to last longer. You should introduce your company well; include the specific departments and your department too. Although the caller is unable to see you smile, it is important to have one because it can be heard from your voice. You need to find out why the caller is making the call. There are several reasons that could prompt a customer to make a call. However, wanting to solve a problem is the main reason why calls are made. It is always kind to find out why a customer is calling immediately after greeting him, finding out how you may be of help to him. Always ask for the caller's identity in case he does not identify himself to you. You must ask for his name. This way, you will be able to refer to him by his name and thus be able to personalize the call. Transfer of calls is also done at times. Ask the caller if they would like the call to be transferred to another person. Alert the caller if you are about to do this. The customer becomes acquainted with the company further. Ask the customer if he would like the call to be held. The call should not be held for over 45 seconds. Of importance to note is that callers do not like being kept on hold for long. If a caller wishes to speak to someone who is unavailable, inform the caller that he is at liberty to leave a message for that person. Write the message down and then repeat what you have written down to ensure it is the right thing. Transferring a caller to voice mailbox should be communicated to the caller before doing so. Before transferring the call, identify yourself once again. You should ask the caller if you can serve them in any other way. Remember that when you are ending a call, it should be treated as well as when you are answering it and this means that an excellent 24 hour telephone answering service plays a critical role in retaining customers. When you need a reliable after hours call center, visit the web pages online here for information. You can see details at http://www.cciansweringservice.com/services.htm now.
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24 hour telephone answering service, After Hours Call Center, Telemessaging Service,
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