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When incorporating a new dealer car chat solution on your website, it’s important to choose the right company for your needs. It’s equally important to manage your dealer live chat campaign effectively. Having live chat on your site is fantastic, but if you are not using it correctly, then it won’t serve its purpose, and you’ll be left wondering why your dealer car chat isn’t working. Here are some tips on effectively managing your dealer live chat campaign to ensure success: Always Be Available Make sure you consistently have a representative or sales manager available to answer any and all online chats. Having a dealer car chat solution is great, but only if someone is available to conduct the chats. Decide before hand who will be manning this tool and make sure they are aware of how to effectively communicate with potential customers.Consider Going All Night It’s also worth mentioning that some dealer live chat providers offer 24/7 fully-staffed dealer car chat solutions. Simply stated; they provide the staff to cover every chat on your website. They’re available 24 hours a day 7 days a week to ensure you’re capturing all of your traffic. Keep in mind that just because your dealership is closed, doesn’t mean that your website is closed. A customer could quite possibly wander onto your site with questions at 3AM. Who will initiate the dealer live chat then? A 24/7 dealer car chat solution is absolutely something to consider. Don’t Be Afraid To Ask Questions This applies if you are running your own chats in-house without an alternative dealer car chat solution. When you are engaging in a dealer chat with a customer, be certain to ask for their information. Get their contact name, phone, number, and e-mail address. The worst thing that can happen is that they say no. The more proactive you are with your dealer chat script, the easier customers will give their information so that you can effectively follow up with the customer later in the day or week; whichever is decided. Go For The Appointment Insist that the customer you are chatting with comes in for a personal test drive. Make the appointment sound valuable, and something that they want to do. Engaging in a dealer chat is a perfect opportunity to set an appointment. Remember, your website allows you to provide information regarding cars. The cars should almost sell themselves. What you need to sell is the appointment for the customer to come in and take a test drive. Stay On Top Of Your Numbers As you calculate sales each month and make sure all the numbers add up, be prepared to see the increase your dealer cat chat solution brings. Incorporating a dealer car chat solution is a very good idea, especially in a day in age where most purchases begin via the internet. It’s important that dealer live chat conversations occuring on your website are taken seriously and are worked like any other lead; focusing on making a connection and giving the customer a level of trust. Once they trust you, you’ll be selling them a car in no time. For more resources regarding Dealer Car Chat Solution or even about Dealer Live Chat please review these pages.
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