Recommendations to the consumer experience of water heater service - water heater, beauty, Shuaikan

With the cold weather, people's attention, suddenly rising water heater, recently, many consumers that their water heater to the press to reflect more or less there are some problems, but not very satisfactory after-sales service, to They have brought urgency and more trouble, so take this opportunity to experience a moment's water heater service conditions, to the consumer some reminders and suggestions, hoping to help consumers.

Brand Model: America's D19A054-J Failure problems: heat indicator light, but not heating To buy time: November 2005 Buy Location: Gome Beitaipingzhuang shop Telephone consultation: at 3:20 p.m. on the November 27, 2006

Last November, Miss Zhang, the new home to complete the final renovation, with the electrical facilities on the supporting also been carefully choose. After all these comprehensive measures, Miss Zhang select the license of the U.S. water heater, water heater results were pretty good that Taiwan has always been hard for the love of Miss Chang to provide the careful bathing services, but the first few days, it suddenly announced on strike , power indicator light when it's heated, but that is not heated, it can be very anxious Miss Chang, and coincided with the press is concerned about the water heater after-sale problem, so Miss Zhang will be the brand, model available to the press, journalists on the repairs carried out the experience.

Not found because the time of purchase invoices and maintenance of the card, so there is no way to directly find the specified after-sales service points, however, to confirm whether the warranty period, can be free maintenance, all the way through the press or to inquire about their after-sales Services.

The network's first choice to find the beauty of the company's official website, the website home page in the "Contact Us" in the United States was shocked to indicate the water heater business phone 0757-26338889.

15 20 points, press dial the phone until the phone rings to the third tone, there a man answering the phone, his voice more lazy, the reporter explained the situation to him, expressed the hope that he can to provide telephone service in Beijing, the men said that they are based in Guangdong, Beijing has not quite understand the situation, proposed to re-call the service hotline and then go to the relevant departments. After the reporter hung up and re-dial the number, this time a lady answered the phone, she gave journalists a sale call 400-8899-316.

15 24 points, a press call this phone, phone has no answer, ring to the sound of the eighth, just as someone's prepared to give up when connected to the phone, the operator told reporters that the United States in the Beijing area service hotline, the reporter explained to him the situation of water heater, water heater operator asked reporters type, name and telephone number and a corresponding record, and then asked where the regional press, told reporters that his in Chaoyang District, a press operator for two phone number 010-66547902,010-81435248, that it was a maintenance point of Chaoyang District, phone, let's call them.

Was removed several times, have not yet found the core, key personnel, reporters some depressed, but in any case still have to repair water heater, helplessness, journalists continue to call.

15 30 AM, reporters dialed 010-66547902 Fortunately, the phone rang off cuts and was then on, answered the phone said that he is America's Chaoyang district maintenance staff, reporters finally relieved find a professional. Subsequently, the reporters a detailed description of the water heater to its symptoms, listening to, the maintenance staff expressed the need for home repairs, the reporter asked, seize the time "like this situation, the general is the problem? About how much maintenance?" Maintenance staff is so answered, "This is not easy to say, need to be determined after careful examination, but based on experience, the problem should Heater ... ... for a fee of a heating rod 118 yuan, in addition, charged 30 yuan for door fee . Of course, if it is under warranty, do not charge for maintenance. "reporter said he forgot to buy a specific time, maintenance workers and other journalists said the maintenance period to determine whether to give him call.

Treatment Results: After determining that the water heater has , but Miss Zhang said the price of maintenance is acceptable, willing to maintain, so the weekend's agreement with the maintenance staff (2 December) 10 am to the home for Miss Zhang comprehensive inspection and maintenance.

Tip: purchase invoices and maintenance of household appliances cards must be intact, addition, repair consultation to determine the need for home expenses, to avoid the cost differences, mutual embarrassment.

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