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Is growing competition in the market, products, technology and cost differences are getting smaller and smaller, the future survival of the core competitiveness of enterprise is customer satisfaction. Now the manufacturers need to get rid of the old traditional thinking to Service Manufacturing industry, the mentality of doing the work. Enterprises to improve service quality and customer satisfaction, full consideration must be ready to think and look at all existing customer business distress, inconvenience, initiative, through the development, production, quality, logistics, promotion of improved methods for customers to reduce costs, create value and improve efficiency. Era of service competition With service-oriented era, the service has become the major manufacturers had to play a card. In the fierce competition in the appliance market, Airmate Electric ( Shenzhen ) Co., Ltd., change long-standing Small appliances Enterprises do not re-abuse services, which the General Manager Mr. Yang Yufu, said: "because there is no absolute Monopoly The industry, if we can not stand the position of our customers for their consideration, can not provide satisfactory products, quality and service, the customer may be no better choice but to bite the bullet and us, but if competitors offer better opportunity to services, poor co-operation between this layer is very easy to be broken. We must not as large in scale, and performance improved on the complacency that we have performed well, they neglected to listen to our customers. If we merely own production facilities and maximize their own interests, ignoring the needs of customers, the problem has been insensitive, thus lowering the efficiency of customer operations or increased operating costs, lack of competitiveness in their markets so that they would ultimately be eliminated . "This" service is competitive, "This sentence has become the consensus Airmate people. Service quality epitaxial Any effective service strategy, the starting point should be targeting customers and the business activities should focus on the customer groups to design innovation. This, compared to other general customer service to a competitor, companies can better meet customer needs. Attention for specific groups of customers service, can enable enterprises to lower costs while creating high customer satisfaction. "Customer needs, our actions; customer satisfaction, our goal" has become Airmate purpose customer-oriented service, which includes: first, customer-oriented. To the customer is in front of initiative to get customers around, find and meet customer personalized, customized applications. Secondly, customer satisfaction as the goal. Continually improve service, constantly introducing new service products and service items, and create more value for customers, improve customer satisfaction. Enterprises in the new competitive environment, service competition should focus on throughout the service concept, emphasizing service starting from product design and production through the entire process. Service competition, the spirit of "people first", "All consumers need to create value." Airmate vice president of Stewart Leung said: "Amy has always been special to offer world-class boutique small appliance business philosophy as the domestic market. In the low-cost domestic competitors to participate in most of the serious situation of market competition, we in thinking that if we have low cost, low price to compete in the market, then our boutique concept will be shaken. In order to continue to stick to our business philosophy, we further increase the selection of raw materials inspection, production process optimization and product stringent quality tests to ensure that domestic products and export round of Korea and Japan as excellent product quality. In addition, the first time to consumers at the core of the fan motor to make 10-year warranty solemn promise, becoming the first to the user household electrical appliance enterprises to make such a commitment. " Airmate industry as a fan first dared to promise commitment motor insurance business in 10 years is excellent and special products based on the quality of Le Meridien. Services themselves can create value Inertia in people's thinking, the service can not exist independently from the product, it remains an appendage. I am an expert from chinasiliconesealant.com, while we provides the quality product, such as China Pu Foam Spray , Marking Paints Manufacturer, Pu Foam Spray,and more.
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