If you own or manage a restaurant, you know how important service quality is to the success of restaurant. Great food can go a long ways, but if people don't feel comfortable, they won't be visiting your restaurant again. Many employers make the mistake of evaluating employees themselves, but doing this does not produce the most accurate results. The best methods of evaluation involves customer surveys about employees. Anonymous customers will be honest about an employee. They don't know this person, so they don't have any bias. They don't know how much experience the employee has or how well-liked they are within the restaurant, so that won't color their opinion. The person who wants good service the most is the customer, so they are motivated to be as honest about an employee on their survey as possible. As a manager or owner evaluating, you only get one opinion, but surveying customers provides a hundreds of opinions. Anybody with a fundamental understanding of statistics knows that the more surveys you have, the more accurate your results will be. You can use these customer surveys to improve quality of service. For a server, knowing that your customers haven't been satisfied with your service brings a very uncomfortable seeing. It is a great tool for motivation by itself. If that isn't enough motivation, you can reward those with high survey scores with gift cards, better shifts, or raises. So if you really want an accurate and useful evaluation of an employee, survey some customers. It will provide useful information you can use to improve the quality of service at your restaurant. HR Solutions Inc. helps organizations assess and improve their work environment resulting in positive organizational change. (http://www.hrsolutionsinc.com)
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