With a strong focus on customer satisfaction and support, ECS offers a “no quibble” warranty. This is clearly defined and superbly provisioned by an installation and support team structured to provide dedicated support within the factory and in the field. ECS is also able to offer a range of services to support significant events and carry out system design and installation on a turnkey basis. Customer Support provides a very important function in the support of deployed equipment from a pre-sale survey to a full maintenance and training support package. Enterprise Control Systems Qualified engineers with excellent field support knowledge, both ex-military and civil, can provide a range of tailored services to meet specific customer support requirements. ECS Rigging Engineers from Customer Support hold the appropriate rigging accreditation and insurance for climbing masts. A range of training courses are available that include user and maintenance training. Specific training courses such as ‘Train the Trainer’ are also available. Training can be undertaken at Enterprise Control Systems Limited or at the customer’s facilities in the UK or overseas. Courses range from the following titles across both Microwave and Jammer products. • Operator • Technical • Maintainer • Installation • Spectrum Management • Software writing ECS provides specific user manuals with all equipment and Customer Support can provide, where necessary, bespoke System Manuals that detail all aspects of the system and how the individual equipments are interconnected and operated. For further information please visit our website at www.enterprisecontrol.co.uk where you will be able to register with us to download specific information according to your requirements.
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