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I’ve been teaching for more than 20 years, which means I have met many people over that time. As much as I try, it’s tough to remember people’s names. I’ve tried memory tricks, such as associating the person with an object, another person, a city, and so on. I’m better at remembering names today than before, but I have plenty of room for improvement. Learning names is both a skill and an art. I remember a trip to Hawaii where a tourist guide blew everyone away with his ability to remember all the guests’ names – about 60 of us. On the early morning bus trip to the excursion, he went from the front of the bus to the back, asking for everyone’s first name. Around 5 pm later that day, we boarded the bus to return to the hotel, with most of us sitting in different seats. After more than 8 hours, and even though we sat in different places, the tour guide navigated through the bus and called everyone by their first name. Impressive! Situation #1: Walking Down the Hallway You are walking down the hallway, and you see someone you know. You’ve met this person before, and you should know her name. It’s hard to avoid eye contact, and she is waiting for you to take the lead. Woah! Hi, I know we’ve met before. Do you remember me? My name is Mark. By being proactive, you reduce the tension, and she will immediately respond with her name. Make sure to pay attention, and use her name in the conversation. By doing so, you are more likely to remember it in the future. Situation #2: At the Company Training Session You are seated next to a colleague that you met at a previous meeting. Today, you are both getting ready for a mandatory ethics training session. Unfortunately, the name tents are late in arriving, and you strike up a conversation. It’s obvious you know each other, but the names escape both of you. Hey! It’s good to see you again. Another training session! They never seem to end. Forgive me … but can you remind me of your name? By greeting the person, and discussing the training session, you change the dynamics. In essence, you are breaking the ice. You can even joke around that you were waiting for the name tents. The point here is to get beyond the name issue. Once you do that, you can have an excellent conversation. Situation #3: Use the “Introduce a Friend” Trick – Company Party We’ve all done it. You are at the company party, and waiting in line to select your drink. Sure enough … the person behind is someone familiar. Too familiar, perhaps! Your lifeline is your friend, who is waiting in line with you. Your tactic is to introduce your friend with the hope of learning the name of the familiar person. It worked! Social events can be tough for us. We are often caught off-guard. However, the advantage here is that people are having a good time. You can try the following approach: We know each other, right? What department? [Pause] Right! Got it! Based on the numbers, you guys are doing excellent work. Your name escapes me right now. [Pause] Jacquelyn! I should have remembered. How are you, Jacquelyn? It’s great to see you again. We will not remember the names of everyone we meet. The strategies mentioned will help you get back on track. If you are genuine in your approach, others will not mind that you asked them their name. In short, we can expect those we meet to be friendlier if we take the time to call them by name.
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