Many businesses know the value of dedicated personnel who contribute more to their job than the minimum daily requirement. A motivated and inspired worker will produce higher quality product, whether it come in hard goods or in customer service. Using an Employee Engagement Survey help upper level management assess how involved staff members feel in the process of driving commercial success. |
It may be hard to create and maintain avenues of communication between staff and the leaders of a company. Each department manager may know their section's people, but those at the top, who are responsible for production at the end of the day, may feel disconnected.
In the same way, the workers who handle daily operations might feel completely invisible to anyone not on their level. They may think their opinion is not valued, that any frustrations will never find relief, and that their personal feelings and ambitions are unimportant.
An opinion poll can be used to get feedback from employees in an organized and easily tabulated format. Trained human resource experts formulate questions that can pinpoint areas of friction, pockets of dissatisfaction, or problem areas that undermine performance and adversely affect the bottom line.
Giving workers an opportunity to express their opinion makes them feel appreciated, especially if management reports back on the results and makes it clear what action will be taken to improve working conditions of all kinds. The information that is gathered can give management the insight needed to correct problems, clear up misconceptions, and boost morale.
An employment engagement survey is a management tool that should not be undervalued when increasing revenue or improving customer satisfaction scores is the goal. Motivating workers and improving communication at all levels is always key to retention of personnel, worker loyalty, and ultimately to success for all.
HR Solutions is a Chicago-based International Human Capital Management Consulting Firm specializing in Employee Engagement and Exit Survey design, implementation, analysis and results. We offer proven employee survey and consulting services designed to help companies build employee engagement and increase retention. For more information about our Employee Engagement Survey click here. (http://www.hrsolutionsinc.com/)
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