There is nothing more annoying than calling a business and getting an automated answering service. Sometimes you can be on the line punching numbers for over 30 minutes or more, only to get nowhere. Either the answering system hangs up on you or you eventually hang up in frustration. Companies that use live answering services create a much better customer relationship by having a live person take the call. Some live answering services offer services for specific professions or businesses, such as lawyers, doctors and sales associates. Automated answering services may cost less than live answering services, but it may not be the best option when you depend on receiving calls from new prospects. The majority of people dislike automated calling services, and if they do not reach the person they need, they often hang up because it is so frustrating trying to get through. Businesses using live answering services can expect to receive more calls from new prospects than businesses using automated answering service. Just like the receptionist who works in your office, live answering services employ trained personnel to handle each call that comes in. They give out basic information about the company the caller is calling about, forward calls, or takes messages. |
Besides having a better return on investment than automated answering services, live answering services have other benefits as well. Often callers do not realize they are talking with personnel from offsite virtual live answering services. They assume that the call is going straight to your business location, and a receptionist is answering the phone. People who work for live answering services have received training to be cheerful and helpful to callers. Additionally, they receive special training on how to answer calls for your particular type of business. When you work with live answering services, you do not need to worry if an employee goes on vacation or calls in because they cannot make it to work.
If you want your clients to receive the personalized and friendly service they deserve, live answering services are your best option. Before you select an answering service, determine which type of service will have the best influence on the growth of your company, and the needs of your clients. People that work for live answering services work in call centers, or they work from their home for a call center or other business.
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