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SPARKS, MD--May 11, 2012: PHH Arval was named a finalist in The2012 American Business Awards in the Business-to-Business Marketingcategory for its campaign titled "Creating the CustomerExperience." "To ensure this, we developed a Journey Map that allows us tofocus on the quality of each customer interaction." The nomination focused on the organization's vision of customerexperience, which is driven by an unwavering commitment to customerservice and to evolve how customers interact with PHH Arval. "Providing a flawless customer experience is a top priority forus," said Dave Zuidema, PHH Arval Senior Vice President, CustomerExperience. "To ensure this, we developed a Journey Map that allowsus to focus on the quality of each customer interaction." To create the Journey Map, PHH Arval conducted in-depth assessmentsto identify the nearly 200 'touch points' of customer interactionsand understand how customers feel about these interactions. PHH Arval utilizes a dedicated innovation laboratory called theCustomer Experience Center to visually display the different 'touchpoints'. Interactive, multi-media technology is used to simulatedifferent aspects of the Journey Map which allow for more in-depthanalysis and a more precise view of information. "We understand that technology shouldn't replace customer service.It should be used to elevate service to an experience," saidZuidema. More than 250 clients have visited the Customer Experience Center,which one company executive described as "hands down the besttechnology vision and tools in the industry." The American Business Awards -- nicknamed "the Stevies" for theGreek word "crowned" -- are the nation's premier business awardsprogram. All organizations operating in the United States areeligible to submit nominations -- public and private, for-profitand non-profit, large and small. For the first time, The American Business Awards will be presentedat two awards events: the ABA's traditional banquet on Monday, June18, in New York, and a new tech awards event on Monday, Sept. 17,in San Francisco. About PHH Arval PHH Arval, a subsidiary of PHH Corporation , is a leading fleetmanagement services provider in the United States and Canada. PHHArval provides fleet management solutions to a broad range ofindustries and has a client base that includes nearly one-third ofFortune 500 companies. Through consultative expertise, flexiblecustomer service, and innovative technology, PHH Arval helpsclients reduce costs and increase productivity. For moreinformation, visit PHH Arval , or call 800 ONLY PHH. About the Stevie Awards Stevie Awards are conferred in four programs: The American BusinessAwards, The International Business Awards, the Stevie Awards forWomen in Business, and the Stevie Awards for Sales & CustomerService. Honoring organizations of all types and sizes and thepeople behind them, the Stevies recognize outstanding performancesin the workplace worldwide. Learn more about The Stevie Awards at Stevie Awards . The e-commerce company in China offers quality products such as Plastic Bucket Mould Manufacturer , Custom Plastic Injection Molding, and more. For more , please visit Plastic Injection Mould today!
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