If you forgot user name and password of my camera, you can do the following steps. You can reset your camera, when you reset, please turn on the camera firstly, hold down the reset button for 30 seconds and then release it, then camera will restore to default user name and password. The default use is admin without typing any password. IP-Camera Sometimes, IP Camera Tool displays the wrong information “Subnet does not match it, click to change! Generally, it is because the router cannot automatically give the camera an IP address, therefore, you can set a fixed LAN IP for the camera. Then, you can keep the camera and your router or PC in the same subnet, in other words, keep the first three section of IP address at the same position. Anyway, there are three ways to make sure the address of subnet mask, gateway and DNS server: register your router and pick up the status of LAN, you can find the specific information of subnet mask, gateway and DNS server. Actually the gateway address is router’s LAN IP. If you don’t know the DNS server, you can set it same with gateway. You are suggested to confirm the local area connection of PC carefully, it also contains the detail information of that;?Find these information in DOS, the step is Start, Run, cmd, ipconfig -all, Enter, you can see the information of subnet mask, gateway and DNS server respectively. Maybe you can’t find record icon and where to set record path, so what’s the reason? In current software, record function is controlled by actived, you can only use Internet Explorer to record relevant data. If you use some browses like Firefox, Google Chrome or Safari, it is impossible to record what you want. In fact, there is no record icon and place to change record path in the UI. IP-Camera Then how can you record exactly? Virtually, there are two ways to record: Manual Record: there is a record icon in operator UI, click the record icon and the camera will begin to record. Click the icon again and camera will stop recording. Automatical Record: Firstly, set alarm settings for the camera and submit. As the motion trigger, the IP camera will record automatically. Moreover, you had better remember the notes as follows. While you are recording, it’s necessary for you to open the monitoring system UI. As you turn off the Real-time IP camera monitoring system, camera will stop recording. If you want to change record path, you may refer to “User settings” to do some adjusting. Record path is used to store manual recording, therefore, alarm record path is used to save automatic record. When you adjust the remote settings according to the guide tips, but still cannot register the camera via internet, then what’s that exactly like? Herein, you need to confirm whether the following settings are correct. Is the camera set with a fixed LAN IP address? Does DDNS service settings and DDNS status work fluently? Do you finish the port forwarding in your router? Or have you actived your DDNS domain name? What’s more, if you complete all the settings above, please check whether there is more than one router or modem in your LAN. If you connect two or more routers in the LAN, you need to do double times port forwarding. Therefore, please see the guide of how to do two times port forwarding.
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