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Businesses are dealing with many challenges to boost customer service, increase field workforce productivity and adapt better ways of managing company assets. Crave InfoTech is now offering Field Mobile Workforce Management solution which will track and display real-time status of the vehicles, jobs and mobile phones in the field allowing authorized personnel to monitor the whereabouts of each vehicle, jobs and personnel. The extent of vehicle information depends upon the hardware installed in the vehicle. This will help improve field service efficiency, system reliability and ultimately customer service. Crave InfoTech is an Independent Software Solutions Vendor (ISSV) promoted by seasoned technocrats. We offer six modules for Asset Tracking and Mobile Workforce Management. 1. Track Vehicle 2. Track Employee 3. Display Jobs 4. Map Dispatch 5. Mobile Asset Management 6. Mobile Routing The Trace Vehicle, Display Jobs, Map Dispatch and Mobile Routing Solutions leverage user friendly Google map API’s which are very cost effective, easier to implement and maintain compared to other traditional GIS systems. This plug and play Mobile Workforce Management suite of applications allow organizations to track fixed and moving assets using GPS technology. The key functionalities of Track Employee module are : 1. Track the real-time location of your employees 2. View the travel history using bread crumb trail 3. Track the appointment for an employee 4. Report late arrivals or missed appointments People tracking software modules : Track my people application is mainly divided into these key areas : • Master data : This section provides ability to create masters; some of the masters are mentioned below : 1. Employee 2. Team – Employee group 3. Geo fence 4. Marker Normally these masters are one time set up during the initial system setup. There are mass upload tools available to create these masters from a spreadsheet. This has multiple layers of authorizations to protect the data integrity. • Map : In this section you can view vehicles geographically on a map, Google map. Ability to see these functionalities on the Bing map is scheduled to release during the fourth quarter of this year. Some of the key functions on the Map are : 1. Display employee location 2. Filter employee and jobs by type and status 3. Locate an address on the map 4. Create marker on the map 5. View employee summary on the map 6. Locate employee and jobs close to an address • Bread Crumb Trail : This functionality allows users to view history of the employee (phone) on a map for a specific interval of time. This is very useful for investigating customer complaints, initiating disciplinary actions, monitoring appointments and evaluating routes. • Alerts & Messaging: These modules allow authorized users to define alerts based upon various operating conditions and business requirements. For example: Appointments: tracking software will allow generating alerts when field employee is about to miss or missed his appointments. Crave InfoTech is SAP partner and implementing SAP, Field Workforce Management, GIS and geo positional applications since 1996. We provide services to our global fortune 500 clientele under one roof. Our vast experience, high skilled consultants, and proprietary tools allows us to help companies make informed decisions about their business strategies; whether it is planning an upgrade, global rollout, or taking advantage of the new SAP, Google map service bundles included in the Enhancement Packages.
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