Whether you are a utility searching to balance complex maintenance tasks, or an enterprise weighing equipment repair against replacement options, finding the best way to manage assets is a top challenge. Crave InfoTech Field Workforce Management gives your company the power to run at maximum efficiency by providing real- time, enterprise-wide visibility into current operations and future asset investments. With its proven ability to track vehicle, Job, Employee, Operational costs, Capital costs and work-flows, Crave InfoTech Field Workforce Management maximize the allocation of resources and asset utilization. Multi Resource Scheduling (MRS) provides utilities with flexible scheduling options while helping to reduce costs. For example, utilities can automate the analysis of choosing different crew, timing and routing options, helping dispatchers ensure that field activities meet utility schedule, cost, training and customer satisfaction goals. Additionally, the application permits utilities to include temporarily move resources from one geographic area to another in normal scheduling procedures. Further, the solution enables utilities to schedule complex activities such as work orders with multiple tasks performed by multiple crews to complete services as quickly and accurately as possible. Multi Resource Scheduling (MRS) accepts following SAP objects as valid demands to be scheduled in SAP : • PM/CS Notifications • PM/CS Order • DBM Order • PS Network (from release 610) • cProjects role (planned) • Notification (on CDP basis) • CRM service order (on CDP basis) Dispatching Scenarios with MRS Manual Planning • The resource planner manually creates assignments (e.g. via Drag&Drop) in the MRS Graphical Planning Board • Supported by Alert Monitor • Selected important features • Qualification Matching • Simultaneous Planning of tool resources • Visualization of travel times (only MRS 610) • Display of clocking data (actual data) • Capacitive Planning (only MRS 610) • Teams Resource selection • Identical to “Manual Planning” but resource planner can select resources based on different criteria (partner roles, resource • planning node, qualification) • Automatic planning • Several functions support the resource planner • Automatic scheduling based on availability and qualification and partner role • Utilization based automatic scheduling • Intelligent Shifting • Optimization • An optimization engine proposes an optimized schedule (travel times, SLA dates etc.) Key Functions 1. Qualifications • Usage of Standard HR qualifications possible • New powerful MRS qualification object 2. HR Integration • Display of flexible working time •Creation of HR absences, attendances and substitutions in MRS planning board • Flexible setup of resource planning structure 3. Capacity Management • Work load on group level • Planned and unplanned orders • Employee availability (Planned working time, absences, attendances) 4. Graphical Planning Board • Assignment of Orders resp. Order operations to individual employees or tools • Increase of transparency • Cross-organizational planning possible 5. Optimizer • Optimizer engine creates daily schedule based on “cost” parameters 6. GIS Integration • Visualization of travel time (only MRS 610) • Display of map • Search for nearest technician 7. Integration with mobile devices • Information of technicians about assignments • Status tracking of assignments Crave InfoTech is SAP partner and implementing SAP, Field Workforce Management, GIS and geo - positional applications since 1996. We provide services to our global fortune 500 clientele under one roof. Our vast experience, high skilled consultants, and proprietary tools allows us to help companies make informed decisions about their business strategies; whether it is planning an upgrade, global rollout, or taking advantage of the new SAP, Google map service bundles included in the Enhancement Packages.
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