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How to complain about your bank? by James Brewberry
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How to complain about your bank? |
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Finance & Investment
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If it happens that you are unsatisfied with work of your bank (probably you got insulted) and you want to complain about it, this article may be useful for you. Every year in the UK Financial Ombudsman Service publishes information about financial services complaints. It appears that more and more people fall victims of bad financial services. Sure, publishing such ratings can help banking establishments to improve their services. But along with that learning how to complain will help consumers solve problem issues with banks more effectively. Following the steps given below is a good way to learn complaining about banks. Think of what you want. Make sure you know everything about the nature of your complaint. Decide how you want the problem to be solved. Write down all important information that may be required by the bank (account number, date of its opening, and date when the problem occurred). Contact your provider. In most cases you will be redirected to the call center or local branch of the bank. Ask for a Complaint letter sample. Write a complaint. If your problem is serious and can’t be solved by a phone call, you should write a Complaint letter. There are many samples of Complaint letter, so you will easily find out how to write a complaint right. Remember that your letter must be short and specific. Be logic on setting out the facts. If there are any important papers relevant to the case, enclose their copies to your to the letter. Stay calm. Sure, long minutes of waiting on the phone, talking to the answering machine will drive anyone crazy. But! Usually, angry and irritated clients don’t get their issues resolved as quickly as those, who patiently and courteously wait. Stick to the point. Any problem is solved quickly, if it’s reviews quickly. To be reviews quickly, complaint must be brief and specific. Don’t slip into describing unnecessary details, and stick to the point of your complaint instead. Keep a record. Write down names of people you deal with and dates when all these discussions take place. It’s very important information. Tell about desired ways of solving the problem. Are you longing to get a refund or apology will be enough? Tell the provider of financial services what you want. Keep being realistic and don’t ask for huge amounts of money. It’s important for you to get the problem solve, not make money on it, right? Be patient. Be ready for waiting. The whole process of receiving, processing and solving the complaint is quite long, so you have to be patient. It doesn’t take the same time for different issues to be resolved. In order not to wait in vain, keep in touch with a person who is responsible for your complaint. Make phone calls from time to time and ask how it’s all going.
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