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When making any big purchase it’s important to do the proper research on the product beforehand. Whether it‘s a new computer, pair of skis, or even kitchen appliances, you want to make sure it’s exactly what you are looking for before you invest in it. Important things to consider might be: how does the price compare to competitors? What’s the warranty on the product? What are customers who have purchased the same product say about it? These kinds of questions can help you decide if the product is right for you but what if there is no one there to answer them? This is the problem that many online shoppers have when trying to make purchases online. They find exactly what they are looking for, are ready to buy but have one important question and no one to answer it so they abandon their shopping cart and take their business elsewhere. Online shopping has become popular because of convenience. Online shoppers want to be able to compare prices, read reviews, ask questions and easily make purchases with the click of a button. If potential buyers don’t feel their online shopping experience was convent they aren't going to be satisfied and they aren't going to make purchases. When potential buyers have a bad experience and abandon their shopping carts, online retailers are going to see a decrease in their conversion rates. So what do they do? Many online retailers have turned to live chat support providers to help improve customer’s online shopping experience and increase conversion rates. Needle is one live chat company that has gone above its competitors to help online retailers improve their conversion rates. Needle utilizes social commerce to aid in the buying and selling of products online. Social commerce is a social media tactic that recruits your company’s existing fans and trains them to sell your products. These fans, called Needlers, become your live chat customer service representatives but because they already have knowledge and experience with your brand they can give customers a different online customer service experience. Needlers give potential buyers real personalized advice and answers unlike the scripted and automated responses you often get from customer service representatives. If you’re an online retailer, don't settle for just any online support service. Contact Needle to request a free demo and let the live chat service experts help you improve your conversion rates and customer satisfaction.
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live chat support, Needle, social commerce,
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