United States’ tourism sector is seeing a continuous growth over the past few years and is expected to flourish further by 2015. The main reason for the growth of this sector in the country is the provision of excellent tourism services through live support software. Online support has enhanced the working of tourism companies to a larger extent, not only by reducing their overall customer service cost but also by increasing the chat operators’ productivity. |
United States tops the world in international travel and tourism exports. According to reports, tourism and hospitality is the leading export industry in the country, putting in 25% of all US exports. The industry saw great progress in year 2012, exhibiting full-year arrivals at 55.2m, and a growth rate of 3.9% year-on-year (y-o-y). Natural wonders, shopping, historic landmarks, entertainment venues and luxurious hotels are the major driving forces enticing millions of international and domestic tourists to roam around the US. Another primary reason for the growth of tourists in US is its high level of tour and hospitality services. United State has been striving hard to make the tourism services more convenient and accessible for tourists all across the globe.
Reports have revealed that the industry is gaining popularity as more and more people are turning back to travel and tourism companies for their holidays and other related bookings. The reports further indicated that 43 million people in America only planned and made booking for their holidays through travel and tourism companies. As per Google reports, trend of online booking is getting fame all across the globe. The online booking services in US are more enhanced with arrival of live support software on travel and tour websites. The innovative tool has increased the online visitors on tourism websites as it helps them finding the best holiday packages.
Implementing live support chat software, the overall tourism industry in US has enriched its services many folds than ever before, as it allows travel agents and companies to reach out their distant customers all around the globe just in matter of seconds. Online chat agents providing live chat on tourism websites deliver proper guidance to the visitors navigating through their site. They engage customers in their services by proactively approaching them through a chat box window, the moment they land on their page. Live support software has also enhanced the travel and tourism services in US in a way that it guides potential customers about online bookings, flight inquires, hotel bookings, places to visit, and hotel and trip packages. Using 24/7 availability feature of this application, the live chat agents provide round the clock assistance to all the customers, this way they get connected to maximum number of clients.
The live operators handling live support chat software do not lose their customers in the travel information provided on their website, rather they use tracking application they keep a proper track of every visitor on their website and proactively approach them when they are stuck in some issue. They provide real-time and more personalized assistance to potential clients by pushing web page files or by sharing images directly, which ultimately helps them in selecting the best flights with superb airlines. Live chat enables online agents in helping US customers by providing them wise advice on hotels, restaurants and in particular locations, suiting their budgets.
Online support is also getting popularity in US for cutting down the overall cost of services and increasing agent productivity. Unlike expensive phone calls which can deal a single customer at a time, the live chat software allows chat reps to provide assistance to multiple customers simultaneously in no or very low expenses.
Providing excellent services by using Live Support Software, US has boosted its tourism sector to a larger extent as report from the Department of Commerce of the country reveals that international tour here is expected to see 5-7 percent annual growth through 2015.
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