The first concern of a company (or even an individual small business owner for that matter) that outsources its business process to an offshore location is that of losing control. This is because the boundaries of time and distance make it increasingly difficult for companies to control their outsourced processes. Moreover, the western industries are now willing to outsource even their high end business processes to talent rich countries like India. Marred by a severe talent crunch, they are now also outsourcing knowledge-based work like data analysis, market research, R&D, mechanical engineering, aeronautical engineering, etc. This trend calls for greater control of clients on the outsourced business processes.
However, to take control of outsourcing you need to have a comprehensive strategy that can surpass the boundaries of time zone differences and distance. Besides this, total control on the outsourced process cannot be established unless you have direct access to the actual resources working on your project.
So, let us see, how you can take control of outsourcing:
Open your own offshore office. The best way to stay in complete control of outsourcing is to open your own office at an offshore location. This is because you hire your own staff and management at the offshore location to take care of all the aspects of the outsourced project. Both, the onshore management and the offshore management work in coordination to ensure control over the business. However, this outsourcing model is very expensive and statistics show that only big conglomerates like General Electric, Microsoft and American Express, etc can afford it.
Outsource to a project outsourcing company. You can also give your business process to a project outsourcing company. However, this model is slightly risky in terms of the client's control on the business process. In this outsourcing model, you give one or more of your business processes to a vendor to work on. Here, the infrastructure, hardware, software and human resource, all belong to the vendor; you just get the end product. Your hardly have any say in the processing of the project. This situation opens a lot of gaps and voids in terms of the control on the business process. Data loss or misuse of intellectual property is always a lurking threat.
Hire remotely working dedicated employees. The real answer to the question of taking control of outsourcing lies in hiring remotely working dedicated employees. These resources work exclusively for you from a state-of-the-art supervised facility of the service provider. The vendor and their office staff all act as your own representatives who supervise your remotely working employees. This is not all, you get full support from the service provider in all aspects of your business - be it recruitment, technical support or any other requirement. The biggest boon of this outsourcing model is that you are in full control of your business at all the times. Your remote employee works exclusively and dedicatedly only for you – you don’t have to worry about your remote resource working with several clients at the same time, thereby putting a question mark on the priority of your own work. The most modern communication tools provided by the service provider effectively bridge the barrier of time zone differences and the geographical distance. The vendor provides you with a local telephone number of your own country to keep in touch with your remotely working employee. You also have access to videoconferencing, Skype and web cameras to manage and control your business in your own way. In short, the remote employee model of outsourcing gives you your own offshore office without any investment on office space, software, hardware or infrastructure.
Daya is an experienced former journalist who has written extensively for the UK gift industry till recently. Now, she brings her considerable creative writing experience to the exciting world Outsourcing, offshoring and in particular,indian outsource. She has written many handy guides about how to outsource varied business functions in fields like IT, back office, law, medicine, content writing and much else.
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