Smart Phones, VoIP, networked telecommunications -- communication equipment and options have gotten more complicated than ever. You need to find a solution for your business that will not only work for you but that will work better for you than what you are currently using. In order to do that, you need more information about how your company uses its current communication equipment and how it would like to use that equipment. Going to the Polls The problem with implementing a communications equipment change is that often times, someone near the top of the corporate food chain makes a decision based solely on cost. This type of decision ends up hamstringing the people below who end up not having their communication needs met and cannot do their jobs effectively. That is one reason why a companywide poll is important. Anyone who uses a tool that your business provides for communication should be part of the decision making process. Otherwise, your business risks losing sales and losing employees. If for some reason a poll of every employee is impractical, it is important that your business set up a task force that includes a member from each department that will be affected by the change. The more information that you can gather, the better your decision will be. Even if you are not able to find a solution that meets everyone's needs, you will still have listened to every department, and you can make sure that your employees feel like their concerns have been heard. This type of buy-in is often the hardest to get, but once you have it, implementing a new system of any kind becomes a lot easier. Communications can make or break a company not only along the lines of business to customer but also along the lines of manager to employee.
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