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Christmas is one of the most celebrated events all across the globeon which retailers can make the most in terms of profits. The trend among the people to buy Christmas stuff is increasing on tremendous rate. This is the reason that the online business merchants do all to increase their sales on this lucrative event. Using live chat software, the vendors cannot only catch visitors on their websites but can also convert them into true buyers. Christmas is approaching and the people all across the globe must have started making plans on how to buy best commodities within their allocated budgets. Being smarter than ever, customers always look for economical ways through which they can buy the most and the best. This is the reason that customers start planning their Christmas shopping long before the occasion approaches. As the customers spend hundreds and billions on buying Christmas stuff, therefore, the race among the retailers to increase their online sales has speeded up many folds than before. The online business merchants do all what they can to get as many online sales as they can. Although, money is a big factor in people's buying decisions but the modern-day customers also want 'convenience' while making online purchases. Excessive use of social media, latest development in the world of information technology and the availability of a number of sellers have made the customers more aware and demanding. Now customers can find a number of e-shops just on few clicks of mouse. Therefore, the online business merchants have to be tricky on how to get more visitors and conversions on their e-stores. The more successful a retailer is in getting conversion on its website, the more likely he is to increase online sales on his website. Retailers have to make their website livelier and interactive for their potential clients. Although, decorating the websites according to Christmas event and announcing the new offers, promotions and discounts on the most visible location can work out in getting visitors on your website but still you need to go an extra mile in converting your potential clients into legitimate buyers. Here is where you need to implement live chat software on your e-shop. See how the presence of this web-chat application can do wonders in increasing your online sales on this Christmas. • As a customer lands on your website, you can approach him/her few minutes after arrival. After formal greetings, you can offer him help. This proactive approach will be useful in making your potential clients feel that there is someone real who is there to help him/her. • Suppose if a potential client accepts chat greetings from your chat agents, you can listen to his queries and concerns and can provide him detailed and on the spot responses by carrying out text-based seamless conversation. You can guide your customers about your new promotions, discounts or shipping costs, payment methods and much more. • Using multitasking feature of online chat, you can provide personalized, real-time and instant responses to multiple customers simultaneously. This way, none of your customers have to go through the hassle of standing long in the queues to get responses of their questions. • Another most effective and easy way to increase your Christmas sales is by increasing your presence round the clock. Live online chat's 24/7 availability feature allows online business merchants to remove time zone difference and catch as many worldwide customers as they can. Thus, live chat software's astonishing features can help a retailer to boost online sales on his website on the famous occasions like Christmas.
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