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Making It Big In The Foodservice Industry by Natalya Eliana
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Making It Big In The Foodservice Industry |
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Business,Business Opportunities
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There are a lot of people who prefer working in the catering or Foodservice industry. Those who work in this industry and dream of making it big, the best way to keep the business profitable and competitive is through focusing on repeat business. Yes, generating repeat business can be the ideal ladder to success. There is an old proverb - it costs 7x more to find new customers than it does to retain the existing ones. This is very true. So, steps should be taken to ensure that the old customers remain loyal to the service and never loses faith. Foodservice industry revolves largely around customer interaction and the services being offered. Henceforth, it is mandatory to keep the consumers happy and satisfied all the time in order to ensure they remain attached and loyal to the business. Nobody wants a one-time customer. Everyone loves their clients to return and become a permanent customer to the business. This helps in spreading goodwill and positive reputation in the market. One of the best ways to do so is to make the clients understand clearly about the food services to expect from the store. Proper communication is the way to do so. Try to communicate with the customers as much as possible in a gentle and soft manner. Try to focus more on the customer requirements and fulfill those. Also, the approach should be quick to any of the client queries. Work harder to cater to the individual requirements of the clients. Almost 95% of the clients have some sort of specific ideas regarding their requirement. And more importantly, they never prefer in compromising on their vision. Therefore, it is always necessary to respect the client’s ideas while showing enough willingness to listen. There are surely situations when fulfilling the request may not be possible but then also, the situation needs to be handles cleverly. By no means should the client’s choices be made a mockery of. If the service is not available, then clearly explain it to the client in a genteel and polite tone. Also, try recommending something that is closer to the client’s preferred choice. This type of an approach prevents the clients from feeling ignored. It is necessary for the Related Articles -
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