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In developing countries like India most of the population resides in rural areas that in fact is an untouched market from a financial institution's viewpoint. But the difficulties to turn them into loyal customers stay alive because most of the companies do not have branches in rural areas, approaching them is difficult and the benefits are too low to give good reason for the investment for infrastructure setup. Because of the lower margins for the financial services technology providers in India turning the rural area's inhabitants in customers are predominately manual. It makes the process complex and multilayered. And there is no specific, single view of the client. But one thing that prevails everywhere even in deep rural areas too is mobile networks, although the use of Smartphones not as much of urban areas. Mobile connectivity provides opportunity to financial institutions for client onboarding. To leverage this mobile network Uniphore brings mForce that makes the all the process quick and on time. mForce allows field agents to to improve and enhance the client onboarding procedure. The agents can capture clients’ pictures check out and publish records, support client payments, and allow double confirmation through a combined digital and voice biometrics and voice software procedure. Mobility thus facilitates the accessibility to the maximum number of clients guaranteeing of services regardless of location Furthermore, enterprise mobility enables enhanced client data precision, back-office costs, reduced onboarding lead time, and improved client’s satisfaction that is the key to turn them into loyal customers. But in order to leverage mobile network companies need to look at three things: An enterprise-wide case control system: - with well described and obvious workflow procedures across the different programs and collections of business. It should provide a specific perspective of the client pan-enterprise to make sure functional effectiveness. Highly developed hardware devices:- that can function in off-line and online ways, are low cost (and thus easier to obtain), are very user-friendly and simple to use, and are resilient and protected. Scalable onboarding technological: - innovation system that facilitates multiple mobile operating-system and telecom requirements. The solution should also provide a flip structure to provide for future technological innovation and functional changes. Initial client involvement and unloading process are critical for your business in terms of potential cross selling/up sell opportunities and overall client care. To be successful, financial services technology providers must start with a precise, extensive view of potential clients and use top quality information to improve the client experience across the business and via every method of information catch and distribution.
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financial services technology, voice software, voice boimetrics,
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