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IVR (Interactive Voice Response) is technology that automates interactions with telephone callers. Enterprises are increasingly turning to IVR to reduce the cost of common sales, service, collections, inquiry and support calls to and from their company. In this article, asterisk voip how to make company IVR, we will discuss about Asterisk and how to create IVR without prior knowledge of Asterisk nor dial plan (call flow) development. The two pieces of software you would need are Asterisk open source PBX and Apstel Visual Dialplan Professional. Asterisk PBX is open source project, free to use, and Apstel Visual Dialplan Professional is commercial software but it can be downloaded free of charge and used free of charged since the trial limit is set to some high level and the tool can be used to develop simple and moderate IVRs for free. 1. How to download and install Asterisk PBX Asterisk PBX can be downloaded as a standalone Asterisk PBX without GUI, which we do not recommend you to use since it is designed for advanced users, or as a Asterisk PBX with GUI which is the right way to proceed. There are several Asterisk GUIs, all free and open source, so pick one of the following: Elastix, FreePBX, AsteriskNOW or PBX In Flash. My personal recommendation would be Elastix. After succesful download, run it on spare PC or at some virtual machine. Each of these Asterisk GUIs is downloaded as ISO image and will require separate machine (or virtual machine) to install. Installation is simple as following on screen instructions. 2. How to download and install Apstel Visual Dialplan Professional Apstel Visual Dialplan Professional is easy to use tool for dial plan (call flow) development. It is intuitive tool, you do not need to have prior dial plan experience to create IVR. In addition, it comes with several ready to use dial plan examples. One of provided examples is IVR dial plan icon wink Asterisk voip how to making company IVR . Here is the URL to download Apstel Visual Dialplan Professional: http://www.apstel.com/download-visual-dialplan-professional/ Now that you have both software products installed, Asterisk PBX and Visual Dialplan, we can proceed and create the IVR. The easiest way to start is to use the IVR example that you have downloaded together with Visual Dialplan. You can find it in the folder where you have installed Visual Dialplan or simply download it here. This IVR demo dial plan demonstrates how you can make a simple and functional IVR for your company. More details about IVR creation can be found at the following URL: Asterisk voip how to, making a company IVR. Article by Michael Davis, Apstel LLC www.Apstel.com
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