It can be one of the most frustrating things - calling a business or company looking for information and being put on hold. Worse yet, phoning a business and getting pulled into that the infinite "press one for ...press two for..." and by time the operator goes through a list of departments, you've forgotten what number you need. That is why companies, especially those in customer-oriented industries, are turning to something known as a local call center for help. The local call center has morphed from one employee answering the phone, into a whole gamut of services such as live operators, chat rooms, and live direct support via email. The centers became popular in the 1960's when companies dedicated a large portion of their offices to house nothing but phones and operators. Six years later, the 1-800 number was invented, which marked a turning point in the call center business. Today, there're more than 450 of these centers in the United States, employing nearly 95,000 customer service representatives. Customer service representatives handle a variety of tasks 24-hours a day, 365 days a year. Specific duties of customer service representatives vary depending on the company they work for and what kind of business is operated. The most common positions involve handling incoming messages, answering questions, or filing requests from the public. Other duties may entail making outgoing calls for businesses that are in the process of updating customer information, like phone numbers and addresses. Some of these businesses will assign workers to handle either the incoming or outgoing inquiries, while others have customer service representatives handling both. Regardless, a local call center typically generates thousands of messages each day. With insurance carriers and banks, administrative and support services mostly outsource when it comes to customer service reps. According to the latest statistics, most customer service representatives work full-time, but there are part-time opportunities available. Because these places of employment are open 24-hours a day, there are also ample opportunities to pick days and shifts that work best for you. However, one thing to keep in mind is that because a local call center is open 24/7, you may be expected to work a holiday or on weekends. With their growing popularity, employment at call centers is projected to grow 13% between now and 2022, providing new opportunities for those looking for work. As for income, in 2012, the median yearly income was about $35,500 a year. Most centers require a high school diploma or the equivalent and do provide on-the-job training. If you are considering a new career, this is the opportunity you've been looking for. As for income, the median yearly income as noted in 2012 was about $35,500 a year. Most centers require a high school diploma or the equivalent and do provide on-the-job training. Will you answer the call for your local call center? Southfield, MI area residents, Answering Services, Inc. is staffed with qualified professionals. Join us here: http://callasi.com/contact-asi.
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