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In part two of this two part article we are going to rethink verbal communications. In part one, we discussed the following areas: speaking so you can be understood and using Slang and/or metaphors. In this part we are going to discuss the using of bad language and using words properly in business. #3 Cursing In Business. Some businesses such as Wall Street are a breeding ground for swearing. Due to the highly charged atmosphere of trading and quick ups and downs, there is a lot of vulgarity all of the time. People from the military are also in highly charges situations, I heard one military man with 10 years in the Army say, “Not only have I perfected the use of profanity, I can do in 17 languages!” A Recent study by CareerBuilder http://www.foxbusiness.com/personal-finance/2012/08/02/watch-your-mouth-cursing-in-workplace-could-get-fired/ revealed the following: * 81% of employers believe cursing brings an employee's professionalism into question * 71% of employers said that swearing shows a "lack of control" * 68% says swearing demonstrates a "lack of maturity" * 64% of employers think less of an employee who swears repeatedly * 57% said they are less likely to promote someone who using curse words * 54% of employers said that swearing made their employees appear "less intelligent." In summary, the study stated that “Managers generally feel that employees who curse are unable to be calm and are not thoughtful. Employees with potty mouths are viewed as impulsive and are less likely to be promoted into a leadership role. Before handing out promotions or special assignments, managers are looking for candidates with a professional demeanor and excessive cursing can reduce the appeal.” Bottom line, if you want to give the impression of being a professional, and be promotable, control your swearing impulse and rise above others that don’t control it! #4 Using Words Properly. First make sure you know the proper definition and pronunciation of the words you are using. Never use words you do not really know. If you do you will only come off as an incompetent employee. Do not be one of those people who use words that most people have to look up. It just messes up the communications cycle. It does not make you look any smarter, it just frustrates everyone else. And finally if YOU hear a word that you do not understand, write it down and look it up later. So bottom line if you follow these four rules you can enhance you verbal communications and create a positive reputation. Jim Stedt is a partner at The Business SoftSkills Company (GetSoftSkillsNow.Com) located in Santa Ana, California. They provide job readiness and workforce success videos for education, business, prisons and individual use. Training is available online, on DVD, or through an affiliate program. These products are the most complete and concise soft skills training packages now available for the price of an average college textbook.
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Verbal communications, soft skills, professionalism,
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