Field service management, also known as FSM, is an important feature for companies offering field services, whether delivery services, electrical and plumbing services, residential or commercials cleanings and so on. This type of management refers to a cloud based system and software that uses Internet service to help companies track vehicles, jobs, schedule tasks and activities, but also integrate accounting and inventory systems. When referring to FSM and supporting software, everyone talks about field service solutions, presenting the numerous and various benefits of these tools, but few actually talk about what are the solutions for. What problems or challenges in the field are addressed and solved through field service automation? Below, you will be able to read about the most common challenges and difficulties that companies offering field services face and how this type of software has provided them with solutions. |
The first and probably the biggest challenge was the lack of real time communication between field technicians and service administrators, dispatchers and service managers. Without real time communication, job status was delayed and so was dispatching or reassignment, leading to delayed customer services. Field service solutions such as field management software provided businesses with real time visibility of jobs and tasks, as well as real time communication between team members and departments. Another difficulty faced by these companies was the high customer demand and expectations, which could only be met or even exceeded through a higher first time response rate. This was achieved through field service automation, empowering technicians to perform their job faster and better, with real time customer information, asset, inventory and other info that has proven greatly valuable. Without the use of field service management software, companies and businesses also faced missing analytic and service data. This problem was a great challenge, because a lot of time and effort went into assessing job performance, service profitability and other such aspects particular to the field services and essential for business growth and development.
Another common challenge that field service organizations had to deal with was the safety of vehicles and drivers, as well as their monitoring. By using field service solutions like field management software, companies could enjoy real time, on demand and automated vehicle location, as well as driver and vehicle safety monitoring. In addition, the field service automation software helps companies optimize dispatching and routing and keep an accurate inventory. The bottom line is that field service management software does not simply improve the efficiency, productivity and profitability of a company, but actually helps solve important challenges that a company would face otherwise. And, in a time where mobility and flexibility are not just demanded, but expected in all services, companies can not afford to have their readiness limited by the lack of automation of processes. There are numerous and various providers when it comes to field service management software, so companies have plenty of options to choose from, making sure they benefit from the best suitable solution for their operational field and their particular business needs.
Learn more about field service solutions and about field service automation by following this link.
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