Flat rate pricing has been around since commerce first began. Almost all industries charge a flat rate for their services. In fact, many industries, like your cell phone company for example, work hard to offer a guaranteed flat rate price. Most industries do not use time and material pricing.Whether you do heating & air conditioning (HVAC), refrigeration, plumbing, electrical, or other residential and light commercial work, your customers will most mostly want a flat rate price. So here is a little HVAC Pricing Guide on how not to use HVAC flat rate pricing. |
Many Technicians Don’t Use HVAC Flat Rate Pricing Properly
Many companies forget why they use flat rate pricing (sad, I know). One reason is so that you can offer your customer a guaranteed price before you do any work. Many clients have seen too many service technicians, electricians, plumbers and all HVAC services providers in general fail to present their findings to the customer and gain approval for repairs. Technicians often do the work, write down a flat rate price on the invoice, and hand it to the customer; or worse yet mail it to the customer. This is a prime example of poor customer service and disrespect. It is vitally important for service professionals to perform a complete diagnostic, write everything down thoroughly, and present their findings and recommendations to the customer. Using excuse like I did not know the procedure or we weren’t trained to do so will not cut it. There are plenty ofHVAC Pricing Guides (some tailor for specific HVAC services) out there to teach you the procedures.
It is imperative to note that flat rate pricing is not some miracle cure or get rich quick scheme. Flat rate pricing is no substitute for skilled service technicians and fantastic customer service. Flat rate pricing will not overcome an overpriced service department staffed by unskilled service technicians that display lousy attitudes. Your plumbers, electricians, and other HVAC service technicians need to wear uniforms, have their shirts need to be tucked in, and they need to remove their hats and sunglasses before they knock on the door. They must be personable and extremely polite. Remember you only have one change to make a good first impression, so don’t BLOW IT!!!!
One of the elements to our flat rate pricing for HVAC industries is that it determines the cost of doing quality work. The smallest labor adjustments can make a huge difference on your profit margin, establish good rapports with your clients and help you make a name for yourself. Take advantage of our exclusive HVAC flat rate pricing guide today and start maximizing your revenue.Your service department needs to have detailed written policy on behavior and presentation. The HVAC, refrigeration, plumbing, electrical industries place way too much importance on technical skills than they do on people skills. In the game of life, a skilled people person beats a skilled technician every time. Use a HVAC Pricing Guide to help our team develop that skill for their work.
ProfitRhino is one top selling HVAC flat rate software of all time. The software contains best features to users which one can edit at an ease. One can visit the website to check out all its features.
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