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Customer Intelligence and mystery shopping by John Denver

Article Author Biography
Customer Intelligence and mystery shopping by
Article Posted: 08/05/2015
Article Views: 588
Articles Written: 118
Word Count: 598
Article Votes: 0
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Customer Intelligence and mystery shopping

Consumer,Business,Business Opportunities
Today most consumers have more access to information and choices than ever before. This means your business faces stiff competition to deepen customer loyalty and to garner the sale. It is important that in this battle for the consumer’s pounds that both you and your marketing team are fully equipped with the relevant information to make game changing decisions which will enable your company to increase brand loyalty, increase market share, blow past the completion and ultimately maximize revenues. For you to get this data you need the invaluable benefit of multiple intelligence tools.

Is your business operation client-friendly right from the initial point of interaction (by internet, in person or by phone) through to the selling point? How do your customers feel generally with your products or services, employees and specific locations? Are the operational techniques that you have invested in being executed as prescribed? And what feedback do your clients subsequently distribute through social media platforms and other social networks after an interaction with your company? Think about it .How important and valuable would it be if you had an intelligence agency where you can get answers to all these questions. Imagine a facility where you can easily find out about your competitors, your customers, the market, what consumers like and dislike and what they seek out? That is where we come in handy. With many years of experience in various disciplines of Customer intelligence and mystery shopping we have a well established reputation as one of UK’s leading service providers of critical business intelligence tools including;

· Mystery Shopping

· Web Customer Satisfaction Surveys

· Internet/Phone Shops

· Focus Groups

· Customer/Guest Intercepts

· Price Competitor/Audits Shops

· Neuro-Economic Profiling

· Employee and Customer Online Climate Surveys

· Social Media Monitoring

· Complete Measurement Tools

Why work with us

Consumers usually face a wide array of product touch points almost every day of their lives. So for you to deliver a consistent brand experience, you need to know exactly how different consumers are experiencing your brand. Our mystery shopping services will help you understand these experiences and respond to them appropriately so as to maximize sales and increase your profits. Our mystery shoppers will also show you how consumers experience your brand across different points of contacts and we benchmark the customer experience against that of your immediate or main competitors.

In addition, we also operate across different regions and markets. This means our exceptional services give you a deep and full understanding of the global, regional and national customer experience about your brand. Some of the Customer Intelligence and mystery shopping services that we offer include;

· Product recommendation: mystery shopping companies mystery shopping companies show you how and where retailers recommend your products. Customer service experience: Our team reveals how employees in your company engage with your clients and customers. Compliance: we also track compliance with various service standards, price and product availability. Retail audits: we create reports on point of sale communications and your store environments. Industry teams: we assign professionals who are experts in your industry


We love challenges. Try us today and see. Give us a key goal or Tell us what you really want to know about your business and we will investigate. There are high chances we already have the answer but if not we will find them. We provide a powerful combination of analysis and data. We recommend the various actions that you can take to increase your brand’s customer ratings. After that we forecast the kind of returns these actions could deliver.

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