Laundry is an important function for hotels, but what provides the best service - in-house, outsourced, or a mixture of both? In this day and age this is a question that a lot of customers now make in looking for a firm to do laundry. |
Laundry and housekeeping are two of the most important functions in hotels, but often they are services put to the bottom of the priority list. Ironically, it's the unsung heroes in housekeeping that your guests will remember; the little touches when they return to their room after a day spent sight-seeing or in a long business meeting. Laundry quality leaves a lasting impression - you want it to be a fresh and clean one.
So, how do you ensure you are getting the best service? Processing your laundry in-house means you retain control, while outsourcing to a reputable laundry company can ensure consistency. For many, the answer to this age-old question is to do a bit of both. You have to ensure, however, that you have sufficient stock to let your laundry rest between uses. Cost and quality are two of the most important considerations for hoteliers. But for those who don't have the space, or the money to do both options, how do you decide which route to take?
Consistency is a major factor. You must be confident that standards will be maintained with your laundry contractor so that inferior laundry can be rejected without argument. Signing a contract based on the pristine laundry shown on signing day will not necessarily guarantee this level of quality continues. You need to factor in time to check your laundry deliveries - dark hairs can fall between the sheets from operatives' hair and flatbed iron marks can appear. Clear guidelines and terms need to be discussed at the start of the process if going down the outsourced route.
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