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Nobody wants to have to call the plumber. This is a phone call that can fill you with anxiety and make you want to hold onto your checkbook a little tighter. Unfortunately, plumbing problems can occur from time to time and when they do you need a plumber who you can trust. There are plenty of plumbing contractors in Crestline, CA, to choose from, but not all are created equal. If this is the first time you need plumbing assistance, here are some tips for finding that professional who will do a great job at an unbeatable price. Check Review Sites Search engines usually list reviews next to company names when you do a basic search, but these reviews shouldn’t guide your decision. Many times companies will post stellar reviews of their company, and the homeowner is not any wiser. You need unbiased reviews that were not paid for by the company. These reviews can be found on websites that do not require a membership and only allow actual customers to leave reviews. That being said, be careful of companies that have only one or two reviews that are too good to be true. It’s possible that paid reviews could have slipped through the cracks. Research the Company’s BBB Rating The Better Business Bureau (BBB) is a consumer protection agency that is always looking out for you. The BBB rates businesses based on customer complaints and reviews. Ideally, you want the company you’re considering to have an A+ rating. But, sometimes, miscommunication happens, and a great company may have a complaint that mars their otherwise perfect record. If you have to choose between two companies with less than A+ ratings, look at how complaints were handled. Ask yourself the following questions: - How was the complaint handled?
- Was the issue resolved in a positive manner?
If a resolution was met, you might still want to consider working with the plumbing contractor. Of course, steer clear of plumbing companies that have low ratings and poor resolution tactics. Interview a Handful of Plumbers If you’re in the middle of a plumbing emergency, you’re not going to be able to do this. However, if you’re looking for a plumber for maintenance services or just to have programmed into your phone should something bad happen, this is a great way to find a dependable plumber near you. As a rule, create a shortlist of potential plumbers. This list should include no more than 4 plumbers to contact and interview. Too many plumbers and you can get overwhelmed with trying to sort through the responses to your questions. Too few plumbers and you really can’t make an informed decision. Once you have your shortlist, contact the plumbers and ask the following questions: - Are you licensed and insured to perform work in my state, city, county, etc.?
- Do you charge extra for after-hours service calls?
- Are you available 24 hours a day, 7 days a week?
- How is billing handled?
- How long have you been in business?
- Do you have references from recent jobs?
The answers to these questions should help you narrow your list down to one or two plumbers that you’d feel comfortable calling for service. If you don’t have time to interview several plumbers because you have an immediate need, it’s best to select a contractor that will provide a free, onsite estimate and does not charge an additional service fee for same day service. Also, make sure that all repair and replacement services are guaranteed. Keep in mind that even during a crisis, you shouldn’t feel pressured to go with just any plumber. There are plenty of good plumbing contractors in Crestline, CA. With a little bit of knowledge and preparation, you'll find one that will help you keep your plumbing working well for you 24/7.
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