Amazines Free Article Archive
www.amazines.com - Thursday, December 03, 2020
Read about the most recent changes and happenings at Amazines.com
Log into your account or register as a new author. Start submitting your articles right now!
Search our database for articles.
Subscribe to receive articles emailed straight to your email account. You may choose multiple categories.
View our newest articles submitted by our authors.
View our most top rated articles rated by our visitors.
* Please note that this is NOT the ARTICLE manager
Add a new EZINE, or manage your EZINE submission.
Add fresh, free web content to your site such as newest articles, web tools, and quotes with a single piece of code!
Home What's New? Submit/Manage Articles Latest Posts Top Rated Article Search
Google
Subscriptions Manage Ezines
CATEGORIES
 Article Archive
 Advertising (133434)
 Advice (161175)
 Affiliate Programs (34757)
 Art and Culture (73748)
 Automotive (145650)
 Blogs (75231)
 Boating (9844)
 Books (17221)
 Buddhism (4128)
 Business (1329025)
 Business News (426382)
 Business Opportunities (366354)
 Camping (10967)
 Career (72752)
 Christianity (15849)
 Collecting (11638)
 Communication (115068)
 Computers (241942)
 Construction (38921)
 Consumer (49685)
 Cooking (17068)
 Copywriting (6653)
 Crafts (18205)
 Cuisine (7544)
 Current Affairs (20419)
 Dating (45889)
 EBooks (19696)
 E-Commerce (48224)
 Education (185303)
 Electronics (83507)
 Email (6407)
 Entertainment (159839)
 Environment (28927)
 Ezine (3039)
 Ezine Publishing (5451)
 Ezine Sites (1550)
 Family & Parenting (110929)
 Fashion & Cosmetics (196424)
 Female Entrepreneurs (11847)
 Feng Shui (131)
 Finance & Investment (310448)
 Fitness (106332)
 Food & Beverages (62917)
 Free Web Resources (7940)
 Gambling (30223)
 Gardening (25151)
 Government (10533)
 Health (629687)
 Hinduism (2206)
 Hobbies (44055)
 Home Business (91582)
 Home Improvement (251106)
 Home Repair (46178)
 Humor (4832)
 Import - Export (5453)
 Insurance (45105)
 Interior Design (29585)
 International Property (3485)
 Internet (191008)
 Internet Marketing (146479)
 Investment (22849)
 Islam (1167)
 Judaism (1356)
 Law (80455)
 Link Popularity (4595)
 Manufacturing (20858)
 Marketing (99001)
 MLM (14136)
 Motivation (18221)
 Music (27012)
 New to the Internet (9496)
 Non-Profit Organizations (4048)
 Online Shopping (129631)
 Organizing (7805)
 Party Ideas (11853)
 Pets (38069)
 Poetry (2234)
 Press Release (12683)
 Public Speaking (5635)
 Publishing (7528)
 Quotes (2407)
 Real Estate (126636)
 Recreation & Leisure (95398)
 Relationships (87678)
 Research (16171)
 Sales (80337)
 Science & Technology (110257)
 Search Engines (23488)
 Self Improvement (153227)
 Seniors (6236)
 Sexuality (35949)
 Small Business (49283)
 Software (83015)
 Spiritual (23475)
 Sports (116093)
 Tax (7659)
 Telecommuting (34067)
 Travel & Tourism (307869)
 UK Property Investment (3121)
 Video Games (13428)
 Web Traffic (11748)
 Website Design (56838)
 Website Promotion (36596)
 World News (1000+)
 Writing (35790)
Author Spotlight
ELLISEN WANG

I'm Ellisen, nice to meet you! Obviously you're here because you want to know who I am. Wel...more
PUSHPA SRIVASTAVA

Pushpa Srivastava is an SEO strategist that helps online business owners figure out how to grow thei...more
CACEY TAYLOR

Im just a man who likes to be happy and see others happy. Im into home business, sports, family, and...more
ELLIOT CHANG

Financial analyst and author writing on economy and business. ...more
AVINASH KABRA

Avinash Kabra is a young & dynamic Technopreneur, Digital Marketer, Blogger, Foodie and Travel Enthu...more


What Features Should a Customer Relationship Information System Have? by Cleo Gib





What Features Should a Customer Relationship Information System Have? by
Article Posted: 05/04/2016
Article Views: 546
Articles Written: 12921
Word Count: 329
Article Votes: 0
AddThis Social Bookmark Button

What Features Should a Customer Relationship Information System Have?


 
Career

A customer relationship information system can be an invaluable tool in helping your business to provide exceptional customer service. But much like a Swiss Army knife, such an instrument should have all of the right features in order to be of true use to you. This article will outline the features that good customer information systems should have, so that you can ensure your investment will pay off for you in the end.

Call Activity and Monitoring

In order to properly monitor and manage your business's relationships with your customers, you need to be able to monitor customers' phone calls. In order to do so, your system should have call recording and playback, so that you can listen to past phone calls. You should also be able to listen in on live phone calls and intervene if your support is needed in order to provide better customer service. These kinds of features help to ensure that every call a customer makes to your company results in a positive experience.

Reports and Performance Management

It's hard to monitor customer relationships without reports. All good customer relationship information systems should have a dashboard that updates in real time to provide you with the most recent numbers regarding customer phone calls. This can include information like number of phone calls that came in that day, the average duration of each call, and customer survey results, if your customers are asked to complete a survey over the phone. These numbers will help you keep an eye on customer satisfaction so that you can address any issues that may pop up.

Integration with CRM

Finally, your customer relationship information system should fully integrate with whatever customer relationship management software (CRM) you use, whether that be Salesforce, Infusionsoft, SugarCRM, ZOHO, or another piece of technology. This type of integration makes it easy to attach notes about phone calls to relevant customer profiles so that you can potentially turn an upset client into a lifelong customer.

Related Articles - customer, relationship, information, system,

Email this Article to a Friend!

Receive Articles like this one direct to your email box!
Subscribe for free today!

 Rate This Article  
Completely useless, should be removed from directory.
Minimal useful information.
Decent and informative.
Great article, very informative and helpful.
A 'Must Read'.

 

Do you Agree or Disagree? Have a Comment? POST IT!

 Reader Opinions 
Submit your comments and they will be posted here.
Make this comment or to the Author only:
Name:
Email:
*Your email will NOT be posted. This is for administrative purposes only.
Comments: *Your Comments WILL be posted to the AUTHOR ONLY if you select PRIVATE and to this PUBLIC PAGE if you select PUBLIC, so write accordingly.
 
Please enter the code in the image:



 Author Login 
LOGIN
Register for Author Account

 

Advertiser Login

 

ADVERTISE HERE NOW!
   Limited Time $60 Offer!
   90  Days-1.5 Million Views  

 

Great Paranormal Romance


STEVERT MCKENZIE

Stevert Mckenzie, Travel Enthusiast. ...more
PAUL RICE

hello everyone l been on the net since 2000 and enjoy my work l work as an affiliate and also have w...more
GENE MYERS

Author of four books and two screenplays; frequent magazine contributor. I have four other books "in...more
JASON NG

Jason Ng has a huge passion for the health and fitness industry as he strongly believes that having ...more
LAURA JEEVES

At LeadGenerators, we specialise in content-led Online Marketing Strategies for our clients in the t...more
TIM FAY

I am not a writer nor am I trying to become a writer. I am an average person with average intelligen...more
DAMIAN POWELL

Demonstrated exceptional leadership in the government and private sector at an executive level. Skil...more
XTAGE XIXTEEN

My name is Kingsley Chihozie. Am from the western part of Africa, Nigerian. Am a graduate of Abia St...more
CHRIS BURTON

I am an International Corporate Consultant specialising in the bespoke formation of offshore compani...more
SUSAN FRIESEN

Susan Friesen, founder of the award-winning web development and digital marketing firm eVision Media...more

HomeLinksAbout UsContact UsTerms of UsePrivacy PolicyFAQResources
Copyright © 2020, All rights reserved.
Some pages may contain portions of text relating to certain topics obtained from wikipedia.org under the GNU FDL license